Anthony's Coal Fired Pizza & Wings

Anthony’s Pompano on Federal. Worst Anthony’s experience ever! Long time customers and we will never go back to this location. The waitress was super sweet. However, the pizza was burnt and greasy with barely any cheese which we told the waitress just because it’s usually so fresh and amazing. The GM Manuel Lopez was also the chef… he came over to the table and didn’t introduce himself so we didn’t know who he was. He asked us if everything was OK and I said usually it’s amazing. We love this place and I don’t ever complain about food but today it’s not that great. It’s very overdone. There’s no cheese and it tastes funny. He said well it looks like you ate it and I said yes we ate a little bit of it. My kids ate it because they were hungry and we waited quite some time to get our food when there was barely any crowd. I had to order chicken wings because the pizza was not great. He was not apologetic instead he tried to overexplain why there was no cheese on some of the pieces but he could see cheese on it.. Even though we showed him in and the waitress, he then had nothing else to say accept well did you have to send it back to be remade and I said no we didn’t because we were hungry. He said ok and just walked away from the table. Then we got the chicken wings, which are also a favorite of ours and they were completely overdone and burnt. We could only eat four out of the 10 wings because they were burnt. The flatbread was hard and could barely chew through it. I let the waitress know that I was disappointed because we always go there and it’s always delicious. We got the bill and nothing had been compensated even though the manager knew we had a bad experience. My mom went to speak to him after dinner and he was extremely disrespectful, rude, questioning what we were saying about the food, even though we showed it to the waitress, he tried to make her feel like we were lying and trying to get free food, which was not the case. We were upset because not only was the general manager the chef, but he had zero empathy for the fact that everything was burnt and we were unsatisfied. There were only two tables in the restaurant when we got there so the time that we waited, and the quality of the food was just not acceptable. There was also no toilet paper in any of the stalls in the bathroom and it was dirty. Someone like him should not be managing a restaurant let alone cooking the food. If I were the manager and had customers that were very nice and just letting us know they had a bad experience I would at least be apologetic. Give them a little bit of sympathy and maybe take a little bit off of the bill, but he completely disregarded us and was a total jerk. I would go to any other Anthony’s, but that location, especially if he’s working or cooking!