Marco's Pizza — Restaurant in Ponca City

I would have ranked this higher if: the service and food quality was consistent and if it stayed consistent. They've often got my order incorrect and did nothing to correct the mistake when I brought it to their attention.

I have even showed up when I had scheduled my pickup/carry-out order to be picked up at 7:45 pm even though I placed the order at 5 pm and it wasn't ready nor had it been started, the reason I was given was because they were out of shredded cheese. They could have called, texted, or emailed me, but instead they opted to do absolutely nothing. After being on the road for close to 36 hours my son and I were exhausted , I told them to just forget about it because they had told me it was going to be about an hour. I was dozing off while I was driving and new I needed to go to bed very soon. My son and I both went to bed without eating, so please use caution when ordering and be aware that the staff at Marcos is definitely human and make mistakes like the rest of us but ob the other hand, they won't do ANYTHING to correct those mistakes like other food service establishments would, examples: remake the order correctly to the way the customer ordered it, (I would have still been happy to pay full price in this case), offer a discount on the next order, slash the price in half for the accepting the order that wasn't correctly made or a multitude of other options beware...

Order pizza from this place for the very first time very specific on what could and could not be on the pizza one person took the order when the order was delivered finally to the car 45 minutes later it was wrong I called twice to try to pay for my order and whoever was inside of the restaurant just laid the phone down with the speaker on and I could hear everything they were saying which wasn't good we have one kid that is allergic to peppers so they did not get to eat we had to go get them something else for a different restaurant when I went back I called sat out in the parking lot again I had a rewards card that had no chip in it so I did not think it could be used to reimburse and order and the man that was on the phone was a real smart ass his attitude was bad about the refund it was his attitude and demeanor that made me upset I will never go back for another order of pizza at that place and I have to drive back to Oklahoma for my refund he was very rude and very inappropriate don't waste your time waiting for orders that are wrong and eating...

I love Marcos Pizza everywhere but in Ponca City. Typically the pizza is awesome and the service is friendly. In Ponca City, that’s not the case. For whatever reason the pizza is “Ok” meaning, it’s edible, but it’s not as amazing as other city’s Marcos. The thing that really separates the Ponca City location is the absolute garbage customer service. It’s the strangest thing I have ever experienced. The people that serve you at the counter do not have souls, they act like you have ruined their days when you enter the premises and make you feel as if you don’t deserve any effort in human decency. Due to this, tonight will be the last time that that I pay to be treated like a subhuman at this place. In one year I will try it again and see if the demons have been exercised from this...