Hungry Howie's Pizza — Restaurant in Port Huron

This was the worst interaction! I'm in town visiting my mom from Atlanta. My mom used my cc to purchase a order from Howies. While my mom ordered the meal I fell asleep. When I awoke my mom microwaved me a plate. While eating the meal I noticed a long strain of hair in the wings (not ethnically matching anyone in our house hold) After the long awkward moment of silence. I placed a call to store 00091 requesting to speak with the manager. After I revealed finding some hair in the wings. I asked were the cooks required to wear hair nets and she stated No. The female manager flipped the script. She accused me of lying. "You're not about to get a free meal. Why didn't you call sooner?" "It's been 3 hours sir, unfortunately it's past the time for a refund." " How do you know its not your hair?" "I know your kind." " Your not getting a refund" Then she hangs up in my face. Wow!!! I looked at my mom like what kind of pizza place did you order from? So after being disrespected in such a manner. I went to the restaurant, right after the phone call. Unfortunately when I arrived no one knew what manager I spoke with on the phone. The active manager Melanie K. claimed to just arrive on her shift. She had no recollection whom i spoke with on the phone 15 minutes ago, which was beyond me. She did say Jackie was on the shift before her. The energy was totally different when I arrived at the restaurant. She claims to have issued me a refund which will take 5-8 business days. I will no longer be in town. This was not the way I wanted to start my vacation. Thanks Hungry Howies. I will never, EVER order...

If i could give zero stars, I would...

I ordered online with the app, mix and match deal and a 2 topping Howie deal large two topping pizza. Pizza came with no toppings, just cheese. (Delivery Driver was great btw but i didn't discover the mess up until after she was gone). I called to remedy the situation. The first guy that answered my call was a complete jerk (I would like to use other terminology...) At least the manager was civil. Basically, I was told I'm SOL because I already paid for it, and people commonly get deal pizzas with just cheese because they are cheaper. There was another deal for 9.99 that was $2 cheaper than that option. Don't insult my intelligence! They would put a Howie bread on my next order for the inconvenience or remake, and I would have to pick it up. I bet they wouldn't refund my delivery charge to do so. Like that is the same as a large pepperoni mushroom pizza delivered. I have been patient with these guys far longer than I would have been with any other establishment but I have a bias because I have worked for them (different location) in the past and loved the company and have spent a load of money on their mediocre pizzas. I WILL NEVER SPEND ANOTHER DIME ON THIS FARCE OF A BUSINESS! THEY HAVE LOST ME FOREVER!!! ZERO ACCOUNTABILITY! ZERO CUSTOMER SATISFACTION!...

I only get take out about once per month. This month it was Hungry Howies. We ordered pizza, calzone, cookies, cheesy bread sticks, and a 2ltr. I also picked up an order for my daughter for a gluten free pizza. We did pick up. The process was easy once familiar with their app. I went in and paid cash for one order and the other was already paid for online. Since there was a lot to carry out, the employee offered to help carry the stuff to my car. He was very helpful and didn't rush us. A far as the food: Daughter didn't get 'glutend'... so far... and she's ordered from there multiple times. 🙌 For the other order, we were happy to see they had ham back on the menu. Everything was great, and customized perfectly. The only 'complaint' I have is really a personal preference.... the cookies 🍪 were fully (overly) cooked and hard around the first inch and a half of border. All the ones in the past were soft and ooey-gooey yummmm😋. I did not complain to them because, like I said, my preference. Overall, a very positive experience. Definitely recommend for regular, specialty, and gluten...