I've ordered from this location twice and both times i was poorly treated. The first time, i was just ignored - no one asked me if i needed to order, no one asked if i had an online order or anything for at least 20 minutes. The second time was worse. I get there and there's people waiting for their orders ahead of me so i stand and wait with my phone open on my "order ready" screen and i wait. And everyone leaves, and i wait. And wait. And wait. They continued to ignore me for 20 minutes. No questions, seeing my phones screen is obviously on an online order screen, seeing that I've been waiting quietly and patiently so that I'm not rude. A lady comes in and the teenager running the front of the store takes her order - whatever, its an in store order, I'm pretty sure they get priority over online orders? But this older lady (who is also waiting to pick up an online order) gets asked if SHE needs help. Now mind you, I've been WAITING FOR 20 MINUTES ALREADY. I was shocked! I felt ignored! So i said "seriously? I've been waiting this whole time." and he cut me off saying "I'll get to you"?! Excuse me?! Then he FINALLY asks "what do you want?" I want my dang pizza obviously. i tell him the name of my order and he just grabs a pizza and grabs a second box. doesn't say sorry for the wait or anything. i get home with "my order" and its the wrong order! I tried calling the store 16 times, but their phone is set to ring 2 times and then tell you the mailbox is full.
And one of the employees let her hair down OVER THE PIZZA BAR (where they put the pizza together) and was fluffing her hair all around the kitchen. no hair tie, no hair net, nothing. it was so unprofessional and gross - WHO KNOWS HOW MUCH HAIR SHE LET GET ON THE FOOD?!
Definitely demanding that my order gets made properly or that they refund me. that is the LAST time I'm buying thru this store, next time I'd rather drive...
Read moreFrom Tues, Sept 27, 2022, at about 8 pm. Employees are rude. And this is not the first time, just the first time I'm complaining. I get they can be busy, but I didn't cause that. If you want repeat customers, don't act like it's a chore to take an order. The employees had the attitude that their customers were a burden.
Addendum- I waited 30 EXTRA minutes for them to fix the mistake they made to my order, with the order ticket even showing correctly, and they still made the same mistake again. 3 times they cooked it, and not once right! They don't read their tickets, and a young, buzzed blond man, working this evening's shift on the pizza making line, was happy to make it clear his mistakes, were someone else's fault. He yelled at me to wait from the back of the store, because he was busy, when I first tried to order. I waited for my remake twice, which they kept screwing up. It was standard menu items. They even chastised me when I asked about how long it would be, so that other customers commented on how rude it was. The male employee asked, "Well, you see other customers?!" Yes, I saw the 1 other customer. And they saw him yell at me for no reason. Just a terrible business. I waited over an hour after ordering for 2 pizzas. Don't hire kids if they aren't supervised. I used to be a store manager for the Wayne Country Metro Detroit South East division of Little Caesar's, in Taylor, Michigan, from 2001-2005. You need to go back to...
Read moreI have ordered PRETZEL stuffed crust from this LC 3 times. Twice I got the equivalent of a regular stuffed crust, dusted with sea salt. The dough is not being proofed correctly, and it's not the right dough. I order online so I have no idea of the atmosphere, the service clearly is not great, and the food isn't prepared correctly, starting with dough quality to completion. I ordered from the Callow Bremerton location twice, first time they nailed it. Second time it was the exact outcome as the current scenario. And yes, I double checked my order all 5 times to make sure I hadn't jacked up my own dang self. It was a no. And how do I know about the dough? Second job I ever had was in a pizza joint. I know dough, okay? So yeah. No more Lil...
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