The Lounge @ New Way Vapors — Restaurant in Port Orchard

Tuesday morning I bought a battery from NWV, I realized on Wednesday that I needed a new charger not the battery. (My charger was broke so the battery I bought never even turned on.) Friday morning I went to NWV to see if they would accept a return, fully aware there was a chance they would not. (I am in NO way upset that they wouldn't accept my return.) I was told by the employee to hold on while he went to get someone else. The owner, Shane Mabry came out and was very unprofessional and rude. He told me if I want cheap to go shop at Wal-Mart, amongst other things (I never once mentioned that anything was cheap, I asked for a return because I simply didn’t need the product). I left feeling insulted and all around upset because of the lack of respect displayed by the owner (Shane Mabry). I wrote this review again saying nothing about the refund or money because I don't need the money back. I was more upset about how I was treated. After the comment above from Newwayvapors I felt again extremely disrespected. My boyfriend then called the store and spoke with Shane the owner who told nonstop lies about me. Shane told my boyfriend over the phone that I bought it over a week ago, that I needed the return for gas money and that I didn't have a receipt when I tried returning it. Those are all lies. I'm blown away by how I've been treated by the owner Shane. I have never once lied about this business and I've been told to manage my money better, shop at Wal-Mart, don't buy things I can't afford all by the OWNER of this store. I'm still in complete shock at how I was treated and how deformation of my character was portrayed over FB. I've also included a photo of my receipt showing that I did have a receipt and I haven’t even owned the battery a week. I'm also shocked that I was told to come into the store to get my money back in exchange for removing my review. You’re a business owner and you want to have a good story to tell so that people can trust you and shop with you. This is not a good story. I'm disappointed that I was treated so disrespectfully and that things couldn't have been handled better. I urge everyone considering shopping here to take your business...

I've been to this vape store 3 or 4 times and each time I've been there the same guy was always working. I don't know his name but he's kind of an a-hole. So the last time I was in there I decided that was it, I wasn't going to go there anymore. Then on 11/22 I was pressed for time and I really needed to get a coil and juice and The Lounge was the closest store so I figured ok, one last time. So I went in and a-hole guy wasn't there! Instead a very nice young man was working and helped me find a new flavor of juice and a coil and was just as nice as could be! I even came up a couple bucks short and he covered it for me! His name is Kai and I really appreciate him being so kind to me. I've decided I'll keep going to The Lounge for my vape needs as long as I see Kai's friendly face! Thank you, Kai, you're an angel! UPDATED: 5/16/22 So I went back again and bought some vape juice. As I was filling my vape the entire top of the bottle just pops off! Yep! Dumped about half the juice all over, up and in my vape, oozing down my hand, just everywhere. I'm trying to figure out how that would/could happen but I'm at a loss. Then I notice that it's grossly expired. $30 for an "on-sale" bottle of faulty, expired vape juice. I...

I'm just going to buy my supplies online.

Been going here for about 6 months for all my vape supplies and overall it's been a good experience. However, the last 5 visits have gone from a 2 minute visit max to 20 minutes of me awkwardly standing there while the only person behind the counter fiddles with someone's rig and socializes. I understand first come first serve but they could simply ask me what I need and, if it's quick which it always is, help me get out the door. But instead, they ignore me. And to top it off, if I act like there's anything wrong with this, I'm immediately met with condescension and disrespect and sometimes even called out loud enough for the entire shop to hear. Talk about humiliating when people likely don't understand the situation. It's childish and it honestly disgusts me to see employees treat a customer like this. Surely I'm a little biased because it's been happening to me but if I saw this happening at my job there would be a big problem.

Most of the staff are excellent. Friendly, helpful, and aren't...