Pizza Factory — Restaurant in Porterville

Ordered a pizza over the phone, got to the pizza parlor about 10 minutes later, the lady at the front desk originally “over the phone” told me the order will be about 30 mins. So I get to the pizza parlor and mind you that was about 10 minutes later, we’ll I waited about an extra hour and a half or so in the pizza parlor, never told me my order was ready, families who showed up 30 mins after me, not to mention I called this order in, we’re getting there food before me. So I go up to the front counter just to see my pizza just sitting there near the oven while the individuals are talking, conversating with customers about absolute non related work stuff while I’ve already waited over an hour and a half for my order. Then, to top it off the lady at the front counter tries giving me attitude when I tell her my order was placed over an hour and a half ago. She said the lady who took my order never said anything, so I’m assuming it’s not obvious a pizza sitting there near the oven for who knows how long, boxed up belongs to nobody ? While you see us sitting down waiting for our food, makes no sense. This place seems very unorganized. I go to Corcoran pizza factory quite often, and the environments are completely opposite, they’re...

Well. The toilets are clean! I don’t know how to upload a photo or I would. Ordered buffet for lunch. Made it to the table. Realized we had dirty plates. Still had people’s grease on them from whoever ate last. So asked for clean plates. The whole pile was that way. Had to wait 10 minutes for a clean plate. The tables are nasty. The same old table cloths have been on these tables for way too many years. Do you guys even truly clean those? My husband took a damp napkin just to see. And guess what. A whole section actually came clean! I picked up one of the napkin holders to move it out of the way. And it was sitting over one nasty gross stain. Almost looked as if someone threw up. And it was only wiped down. Not even cleaned! Yeah. Lost my appetite quite fast. (I have pictures) The staff is nice. But they all look like they are not happy to be here. I know I’m not. Honestly I will not be returning again. We have eaten here many times over the years. And we’ve watched it gradually get worse. It’s pretty sad when you sit down to eat you hear other customers around you complaining about the...

So I went with my family to eat here tonight and while we've always done takeout through Pizza Factory, we've never dined in before and I knew they had an arcade so we wanted to try it. We spent 6 dollars on two fountain drinks and when I walked up to the soda machine I immediately noticed how dirty it was and then spotted a whole ecosystem of mold growing inside the tray. So, opted not to get drinks. We then got our pizza which was good as it usually is and went to the arcade after only to find a rat trap placed on one of the games where you would use your foot to drive. So then I'm like great that would have been good to know before eating the food but hey whatever. Not only that, but any kid could unknowingly get hurt by the trap. The cherry on top of it was that the arcade games are super rigged and if you spend 20 bucks on 80 credits you blow through it super quick because one claw machine try is 12 credits. For a place that's really well known in Porterville it was really disappointing to see how dirty it...