Baskin-Robbins — Restaurant in Portland

For a place that doesn't have to cook or prep anything during operating hours, that might slow or hinder their ability to serve up product, the service at this Baskin-Robbins is positively abysmal. My wife's pregnancy-brain craving for a particular flavor of ice cream led us here, and despite the line being only five people long ahead of us, it took us nearly 30 minutes to order and receive her two scoops of ice cream, neither of which was the one she wanted, as they can run out of that one, and only one, flavor. Of course.

Why did it take so long, you ask? Incompetence is the short answer. With two people "working", we watched in ever-growing frustration as the manager waffled about (nowhere near the waffle cones, mind you), spending an inordinate amount of time on the phone answering banal questions, leaving the other slovenly, sloth-like employee to scoop and serve as if swimming through a river of molasses. Additionally, online orders and DoorDash/UberEats customers and delivery drivers would arrive and interrupt the sluggish employee's rhythm, the end result being her taking several minutes with each to simply take the name on the order, grab a bag, and get back out the door. It was honestly infuriating. I considered throwing on an apron myself and just getting these people through the line and out the door.

Hopefully this was simply an ice-olated experience, but having suffered long enough, I doubt we will be back to this particular location, as it has a left a bad taste in our mouths worse than a black...

Regarding an order made on the evening of 3/9/22. Upon walking into BR, the family and I, husband, wife, and 3 children were greeted with a huge welcome by Arieanna. She kindly told us she would be right with us as she was finishing an order with other customers, and her coworker was working on an order. When she got to us, she chatted with us, offered all of us a sample, I didn’t take one because I always get the same thing! But our kids loved sampling some flavors they hadn’t tried before. She told the kids how this one flavor was her favorite when she was young, and spoke with them and us with a smile you could tell she was making behind her (unnecessary) mask. I have NEVER EVER, actually, we have NEVER EVER been treated so kindly by a service worker! We gave her a $10 tip JUST because of how friendly, outgoing, and kind she was. If everyone even pretended to love their job as much as Arieanna did, the world would be a much better place! THANK YOU SO MUCH ARIEANNA FOR MAKING OUR EVENING SO WONDERFUL! Even for the short time...

This Baskins Robbins was amazing. First off the parking lost is small in the front. So if you drive a big vehicle you may not be able to park in the front of the main entrance. But they have a back parking lot that is alot bigger. I called when I arrived because the parking lot was full. I talked to a very nice man that gave me the green light to park in the back. I get inside and everyone is happy and eating ice cream. The waiting line is pretty fast. Everyone works well together. They had plenty of staff to accommodate everyone!! I order one scoop of ice cream with 2 chocolate chip chunk cookies. OMG I should have went back but I had to stop myself from ordering more!! My day was made. Icecream in hand. What more could I have asked for!!! If it wasn't for the manager letting me park in the back i would have left. Thank you once again!! I highly recommend this...