We've never had more rude service than at this place. Maybe its a dive and thats part of the package. We came at 10:30 and ordered our food. 3 burgers and 4 waters. We waited until 11:30 and still no food. At our nicest tone asked the waitress "Umm its been an hour is our food coming out soon?" Waitress says "as you see we're very its going to be a while. " Me , "umm ok sure, just cancel our food than we'll just go home its been too long, thanks" Waitress tells us stop and calls our her manager I assume. Manager "You cant leave!!! pay for your food and drinks!!!!" Me, "We had water and no food, cant pay for something we didnt get" Manager "DONT COME BACK HERE ANYMORE! YOURE NOT WELCOME!!!" Yelling at us.
Dunno why they're so upset and yelled at us. We ordered 3 burgers that was not set on the grill yet and we didn't order drinks. They could have easily cancel our food no harm done. But over 3 burgers they lost four long time customers from the neighborhood. I hope its worth to the owner to lose 4 customer in the neighborhood over three burgers.
I work in the service industry as a manager. The correct answer would be. "Let me check to see if they started yet, if they haven't want me to cancel it for you guys, Sorry for the wait guys" The term is called recovering the customer. They did the opposite.
I hope the owner sees this and retrains the wait staff or the bar manager at least. She wasn't very nice over $20 of food we didn't get or was even started. I really wanted a burger tooo, now I am sitting alone eating my instant ramen because I could't get a burger and writing this review. Was a...
Read moreAbsolutely Amazing Fries, but no tasty dip except ketchup. Awful veggie delux burger with no taste, and they forgot the cheese, barely anything on it (some shredded lettuce, almost undetectable chopped mushrooms, and a sliver of avacado), and very mushy. May as well have been a slice of squash on bread with no salt, spread, or any detectable spices in their housemade patty. Time to use Beyond or Impossible! Amazing fries! Perfectly crispy, salty, and plenty, but they charge extra. Only ketchup comes with, no ranch available. I asked for a dip and was given a housemade aioli that helped with the burger but they charged me for it and was too thick to dip in, and not as tasty as ranch would be. I ended up paying $23.50 before my additional $5 tip for the burger, fries aioli, and a draft beer. This doesn't seem to match the $10 price posted online for the veggie deluxe burger, even with the added $1's each for the sides. Love the place, but I'll just get a beer and fries in the future and go to the Thunderbird a few blocks away for tasty...
Read moreI went in with my PERFECTLY LEGAL ID. My friend and I, who both look young, order our drinks like normal mature adults do. For some insane reason, the two bartenders spend far too long examining the IDs and chatting with each other under the bar. They serve us our drinks and we take them to our table. When we sit down, I noticed that instead of being served my Henry beer I was served a nonalcoholic Old Milwaukee. Both my friend and I taste her vodka soda and agree that there is no alcohol in it. We were both charged full price and left tips. Furious, we stormed out. The disrespect was far too much! If you believed our IDs to be fake (which they weren't!), just refuse to serve us instead of taking our money. The bartenders were unprofessional scam artists. I understand we look young but our IDs are legal and if you truly questioned it that much, you should have acted professionally and asked for a second form of...
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