Soy Grill Japanese Food Restaurant — Restaurant in Portland

Got the Spare Rib and Salmon Teriyaki. The ribs were under cooked. There is clear pink in them. Chewy. Not good quality at all. The salmon issue, is that you could taste that it had sat out for a long time in the temperature danger zone. It has gone bad. It had been frozen and maybe sat out to thaw too long on the counter thus giving the salmon a bad taste. It tastes old and I consumed 2 bites. My husband ate 2 of the spare ribs. That was enough to conclude that the food was not good. I then called the restaurant back to communicate my issue. The owner claimed to get the salmon fresh from Costco. But it definitely has been frozen before, if that is the case. There is a difference in the taste when this happens. I called the restaurant to ask for my money back. She refused to refund me for food even though I told her I will not be eating it due to the fact the food was not edible. I said I could bring all the food back and then could I get a refund. She said no. The owner claimed that she made no mistake and that is how their food is always prepared. She said, she had not received any complaints before so she could not understand how the food that she cooked could have an sort of issue. She said this was not a valid complaint so not a valid reason for a refund. This way of thinking is egotistical, unprofessional, as well as flawed. I, the customer, told you my food was terrible. That in it self should be an issue. My husband is a chef and has cooked spare ribs many times as well as salmon. I understand the working of these items as well. She asked if I had eaten these items prior in my life before. The answer is yes. As a food service worker married to a chef, yes I do understand. I understand that if that is the case then their food is just not good. Which is fine. What is not fine is the hanging up on customers as an owner because you feel you made no mistake and refuse to give me my money back for food I threw straight in the trash. You hang up instead of making this situation right. That is not acceptable. She is completely lacking in customer service skills. 1 star for food quality and...

So the first time I go to soy grill it's at mall 205. Now I am disabled I just recently got to where I can walk without the help of a walker I am still rickety as heck with my cane so I plan out my trips when I get out of the car. Would that in mind I pulled up in front of the restaurant I called them up and I put in my order for one order of yakisoba noodles with pork now she repeated it all back to me everything was going well I said no that would be fine. I sat outside for 20 minutes think about thinking that was long enough for them to prepare the food. I went inside walked up to the counter and I asked her for my order and told him my name was Don the name on the order. Now this sounded a lot like the gal that was on the phone that took my order. But I had no way to prove that. After walking and back and then coming back out front she asked me what would you like to order after we already been over all that I said what are you talking about I want my order she acted like she had no idea and that there is no order in the back so I spent about 2 minutes on the phone with somebody who acknowledged and repeated what I said and then waited patiently for 20 minutes to go inside and get my food just to find out that some person that check my order didn't actually get turned in. It was quite a while before I actually stopped to order for this place and I was really hungry. I doubt I'll come back here because I really hold it against anybody that causes that much hassle in somebody's life and is unapologetic. So I'm going to leave the judgment up...

ive had the chicken teriyaki here a few times & it was fine, but its pretty hard to mess up chicken & rice.

today i felt like trying their fried rice, & it was really disappointing. its not fried rice, they gave me white rice with oil in it. its like tapioca pudding with burn marks, no flavor. really really bad. not 1 star because they keep the place clean & the order taker was nice enough. just have issues with the cook.

in case you guys dont know, this is how you make fried rice: make the rice AHEAD OF TIME, allow it to completely COOL OFF. even stick it in the fridge or cook it the day before. lightly cook the scrambled egg AHEAD OF TIME. HEAT THE SKILLET/PAN ETC FIRST. use sesame oil to glaze the pan. stir the chilled rice in the pan CONSTANTLY. mix in the egg & veges, (use fresh veges if you actually want it to taste good). chop up some green onion & add immediately. STIR CONSTANTLY. EACH GRAIN OF RICE SHOULD HAVE A CHANCE TO TOUCH THE SKILLET. the fried rice should not come out in clumps, that means the entire inside of the clump is uncooked & unflavored.

thats it. follow these steps & your fried rice will be edible. i would post a photo of proper fried rice but you can google that, i dont want anyone to get confused &...