Red Robin Gourmet Burgers and Brews — Restaurant in Portland

Absolutely the worst experience I have ever had at a red robin. Wish I had read the more recent reviews of this location before coming here...they arent wrong and either is mine.

First of all I was sat down with a Spanish menu. It took MANY attempts to get anyone's attention (They were busy talking in the back and dancing around to the music). The only good thing about this entire experience was the young woman at the door with the injured arm...she deserves to work somewhere with coworkers who support her level of professionalism.

After getting an English menu we ordered Cheese sticks and Mushrooms. After a long wait they came...minus the ranch we asked for...however the mushrooms consisted of literally one single mushrooms and the rest were crumbs and pieces - obviously the bottom of whatever they came out of.

Next, while the party continued in the kitchen area, something apparently went wrong with my hamburger which caused a very long wait...literally people who sat after us got their food...but not a huge deal because my kid and I entertained ourselves playing tic tac toe. So they bring out half our food...my daughters pizza and oranges...and she immediately tells me that her pizza is still frozen - I picked up a piece of her pizza and sure enough it was ice cold. Like literally cold to the touch. So when they finally bring my burger and the 8 or so crusty fries I ask them to warm her pizza. They take it back and I literally here the guy in the kitchen say "yeah yeah yeah" when she hands him the plate.

Eventually, when I'm almost done with my dinner, her microwaved extremely hot pizza comes back out. Whatever. At this point we just want to eat and go. The party continues in the kitchen area with two of the girls, one of them our waitress, dancing together and singing along having a great time while my irritation grows and the large party across from me stirs waiting for their check - obviously similarly unhappy. At some point, when normally it takes just a couple minutes for fries to come, our "endless fry" refill comes...again missing any ranch sauce we ordered.

I attempt to defuse the situation by using the automated machine to cash out.....its frozen. I have a guy walking by look at it and he taps on it a few times then says it must be broke. He goes to get my check. This is where the real fun begins.

First I am brought a check for almost 40 for a burger a kids pizza and an appetizer. Turns out whatever happened to my burger the first time was charged to me. So I tell them it's wrong. I also tell them I have a free burger on my Red Robin rewards for my birthday. She comes back...this time only charging me for one burger. So now my free burger is being used on the second burger I never had or ordered. So now I again have to correct them however this time they have already charged my card for the wrong price. They take my card and come back, this time with the correct price however running my card a second time. I have absolutely no doubt that I'm going to be charged twice but at this point I literally dont care enough to have to deal with this place ever again...I'll gladly pay the extra to never have to experience this kind of horrible customer service ever again. Reading the recent reviews it is obvious I am not the only who will never be returning here...the corporate team needs to come in and clean house in this location and make sure the people responsible for training are promoted to customer. If anyone there has any sense of customer service they will promote the woman at the front desk tonight to a training position and allow her to make staffing decisions based on people capable of doing their job like she does.

Horrific experience. Please fix...

Me and my Partner recently purchased a home in the surrounding area. We have been exploring the surrounding food options slowly but surely. Ohhh wow did we find a terrible experience at this gem of a location.

We came in and were greeted as you would expect, and it did seem a bit busy, however lots of staff moving around and many tables were empty or being cleared. The greeter told us it might be a bit of a wait while they find us a table and went to work. All was well.

After a bit we were asked to head to our "table", we were lead to a very small two person booth located right next to the restrooms. One of the two bench seats was actually blocked, as it was the area where they kept the "highchairs" and another foldable table most likely for setting down server trays for larger orders.

The wait staff just kind of pointed to this spot, and moved along. Not really any communication, didn't clear the table so we could get into our seats, just placed our menus down, pointed and walked away...

I pushed aside the stack of high chairs, and folding table, so that my partner could get into her seat, and took it in stride at this point. Maybe they were having an off day, or it was super busy. I did not want to be "that customer" during this pandemic, they have enough on their plate as it is.

We sat down, and looked over the menu, and waited... at this point I began looking around the room, and noticed that at least a third of the restaurants seats were open... I noted this fact, and just waited....

We looked over the menu some more, looked at the little table side gizmo you can play games.... and waited....

After roughly 20 minutes of watching the staff walk pass us at least a dozen times without even the slightest interaction. We still had not been given even our drinks... I looked at my partner, she looked at me, these words passed our lips.

"Wow, we were just put in the nose bleed section of this restaurant we have been ignored since, no drinks no orders nothing.... I am not sure if we are welcome here... I think its time we go...." and we left.

I don't want to say this is what discrimination looks like, I really don't want to say that, but I cant... This felt like, we were not welcome, and it took us by surprise as this is Portland... PORTLAND!... We have not experienced this, in a good long while.

Needless to say, these two local home owners... will not be returning to this location... ever...

Thought someone else might want to save a trip... Olive Garden is across the street, maybe we will try...

4 stars for the food, 5 stars for the service, and -2 stars for the lady who works at the front desk taking phone calls at 4:55pm on Tuesday. I accidentally left my pill case on the table. I realized I did 30 minutes, so a called the restaurant right away. The lady that picked up the phone said that her MANAGER threw it away. When I told her that I needed the medicine and if you can somebody retrieve it from the garbage, she said no. I told her the medicine is important and I will come back and look through my garbage myself, she said that’s not allowed. I said if they give me the garbage bag, I’ll take it home and will look through it of site, again she said that’s not an option. Again I needed the medicine and told her that. She put me on hold and the MANAGER got on the phone. That manager was never asked by the desk lady, or was told by the desk lady what I’m calling for. What she was told is that the front desk lady didn’t understand what I wanted. After talking to the very nice and professional manager, she informed me that she did not throw away the pill case, and said that there is absolutely NO PROBLEM of retrieving it if it was. Within a minute found it and says she will hold it for me. I got there 5 minutes later. The desk lady (the same one from the phone) asked me what I’m therefore, I told her I’m here to pick up the pill case which she reply “you are here for Bill Casey?”… I had to explain to her what I am there just like I would to my 3 years old son.

Red Robin, please make sure that the employee you are putting in the front desk who has to interact with every person walking in and has to answer the phone calls, has much better communication skills. And also sometimes who has better decision making skills, because if someone accidentally left something importing extremely important, and her knowing that is was found and where it is at, decide that it’s better to tell the owner of that item that it’s disposed thinking that it will make the problem go away rather than then just going easily retrieving the item and...