Subway — Restaurant in Portland

Manager is super rude and unable to de-escalate the situation. I ordered a foot long sandwich ($9) through the drive thru and they did not explain to me that if I want it wrapped, it will change my sandwich in size and in price. They expect the customer to know all of this? I hardly go to subway, how do I suppose to know? when I moved forward to pay, I noticed my sandwich was a 6 inch sandwich. I asked them to remake the sandwich with the bread cause I wasn't told of this changes when I was making my order and I wanted a foot long sandwich and not a 6 inch. The manager came and he was so rude and told me "I was holding back his line" and that "I suppose to know because the prices are there"??? The prices are not there for a foot long wrap because I wraps don’t come on foot longs and customer would have to order two 6 inches for a foot long wrap totaling at $9 each making it $18 dollars for a foot long. They failed to explain to me that “wrap changes the price and does not come in foot long" when I was ordering and thats all! Go back and read the lowest ratings they have horrible Customer Service! I don't care about my order misunderstandings happens! I care about the poor handling of the problem. No apologies from their part, no "how can we correct this" or "Its ok this happens", or whatever but instead, the manager was confronting. I simply canceled my order and went to a different restaurant when I was treated right. Good Customer Service shows respect for people in your community, for...

I stopped by as I was passing through. Between paying and getting to my vehicle I lost my bank card. The soonest I could get back there was 12:00 p.m. midnight when they closed. Or when it says they close on Google maps. That was the soonest I could get back there. But I called continuously at different times last night. And as well today but they never pick up the phone. It would be nice if they did pick up the phone. How do people get through to them if they've made a large order or want to make an order at all? I don't understand how that's good customer service? Intentionally not believing communication lines open to assist customers and better their business? Especially because they are off the freeway and people traveling may want to stop in. As someone in my case it is very important to know if that is where my card is. I need my card to pay for gas and everything else to keep traveling forward. I had to sleep in my vehicle last night in the freezing cold. I would give a minus score for intentionally ignoring customers. Especially because of situations like this. I would hate to see an elderly person or anyone else with life disabilities / challenges. The card may or may not be there. But you know it would be a definite help and relief to know if it was or was not. I cannot just go get an ATM card or a new bank card. I have to send one that will take 7 to 10 business days. Which will be sent to my residence not something I can have sent to me...

Showed up about 6:29pm today with my sister and nephew. Nobody in line. The woman was stocking chips. Another woman was in the back. Took them about 5 minutes to acknowledge us. Then, the first woman up front started to make the sandwiches for my sister and her son. She put the meats on both of them and then stuck them in the oven. Then she took away all the cutting boards and went to the back as the other woman came out. She appeared to be drowsy and drugged out of her mind. She washed her hands and then wiped her nose before putting on her gloves. She seemed to possibly be sick as she was sniffing a lot. She then took the sandwiches out of the oven and finished preparing them on the metal counter that wasn't wiped down after the cutting boards were taken away. It took her what seemed like 4 minutes to add the veggies on the 2 sandwiches. Her body was there, but her mind wasn't. Then she started working on my order before letting my sister pay for hers. I ordered a hotshot Italiano which is the picture I'm providing. She put some shredded cheese on it and I'm thinking it was supposed to have provolone. It was a footlong and the flattest sandwich I've ever had. I didn't eat it till I got home, but it seemed like there was barely a sandwich. I even had a bag of chips, and I am...