Papa Johns Pizza — Restaurant in Portsmouth

I just decided to walk in to place an order to avoid a delivery fee. First, you have to be buzzed in. Then when I got in there, I told the young man behind the counter that I wanted to place a to go order. I'm not sure if he wasn't listening, or if he didn't hear me correctly, because it really was very loud in there. He kept it asking me was I canceling an order, or was there something wrong with my order, or did I need a refund for some reason. And when he finally understood that I was trying to just walk in there and place an order to go and he took my order, and told me that this medium Pizza that I ordered was going to be $27 approximately. I said well I can pay that and have it delivered for that same amount. He said well that's the price. I said well I don't want it then I said don't you have specials to offer me? He said no there's no specials. I advised him that if you go on the Papa John's website there's all kinds of offers. He said well that's for delivery. I was just so befuddled by the whole scene I said just thanks anyway goodbye. And I left. Long story endless, just order delivery, you're not going to save any money by walking in. I used to really love their pizza, but as of late it has...

I ordered Papa pairing chicken Pizza n wings. The wings r the absolute worst! Fatty and cheap chicken very low quality” my pizza also had one chunk of sausage, I don’t eat any red meat or pork, sign 1, but it was positioned where I was able to break that section off. But the wings A definite No for me. I called back and was told there is a quality guarantee call back to the store when I was ready. I made it clear that evening that I would not be getting wings ever. So anyway since that evening, I have called the store more times than I can count. I also called corporate twice and the manager Dave lied and said he reached out to me. My 2nd call to corporate was to request a refund … since that time I’ve still not heard from Dave, and I’m okay with that too. I will however file a complaint with the BBB, simply because I didn’t get any kind of response … it’s Papa John’s Quality Guarantee not mine … so as a customer I expect them to honor it!!!! I wouldn’t dare eat from that location again, if ever another Papa John’s...

I ordered a pizza 07/19 and I believe they gave my pizza away because when I arrived there and paid they told me they had to remake my, but they didn’t tell me why. The cashier let me know they would give me a free pizza for the extra 20 minute wait. On 08/17 I tried to place an order and get my free pizza also but they gave me a hard time and the suppose to be manager hung up on me because he tried to give me the same pizza from the first time. I called back the next manager had an attitude be we were even able to let him know what was going on. This is a rude establishment and bad hospitality no accuracy with orders just a Papa John’s disgrace and the sad thing is I kept my composure and did not yell nor curse at anybody and still was disrespected and hap to order food for everyone from another pizza place I didn’t even have a taste for Papa...