Paradise Pizzeria Family Restaurant — Restaurant in Portsmouth

I had ordered from this place before and it was really good food and service so thought on friday to place an advance ordert o be delivered at 8 am piza friens and a drink. Yum. I got a call at 7:07 saying they had to delay making the order cause the delivery guy was late and the cook didnt want the food to grow cold. Which was fine thats cool. 7:30 and i hadnt heard anything so shrugged thinking itll be here since they were late making it around 8:20 8:30. 8:35 i decided to call to see whats up, they told me i was third for delivery and it would be there soon. It did come at around 8;50.... Cold and unedible. I was upset but had to clock into work as i worked from home. On my lunch break i called and apoke the the manager, she apologied and offered to remake it and i said well my bf had already brought us food and then she said she would talk to the owner about a credit, and to call back later. I did and the owner i was then told would not be in until saturday and to call then. Well i couldnt call saturday due to easter rush at work so i had called today, the manager then told me to call around 1 or 2 and she would let me know whats going on. i did then call at 1;20 and was told the owener was there but left and the manager assured me she would talk to him and call me when she heard back. Right now i hadnt heard anything but to me this kinda marrs my experience with the pizza place. I dont know if the manager hasnt yet talked to the owner or was plained forgotten to call me. But i know one thing ill call wednesday and see whats going on and will go from there. Ill update this interview when i hear from them or on wednesday. Hopefully the owner sees this and talks to the manager. Who knows? Side note: they did orignally ask for the food back which i thought was a bit weird but i had thrown it away. the mamnger did say she would still work with me since now its been a few days doubt theyd want it back

UPDATE: they pretty much said at the most itll be a 10.00 credit and the manager seemed upset i called in to check on it. esp since she stood right next to the person on the phone and sounded mad. so it looks like they wont resolve anything. My advice? go with dominos they will at least...

Horrible I have never encountered such bad customer service. Made my food wrong and didn't want to correct it. I will never come here again. Been here four nights last week and was great and then tonight they give me this bull. Who evers owns this place really needs to do better. I see why the parking lot is always empty. Just horrible. I will definetly spend my money elsewhere. Waitress and manager argued with me about my order and with my husband about my sub that I specially asked for a certain way. Said BC it's on the menu that way that's the way they serve. I said so I gotta eat something I'm allergic to because that's the way you make it. I was so angry at this point I could scream. Was also told there was no manger to speak too but go back there and low and behold he's there. Sheesh so you lied. Asked for a steak and cheese with onions and lettucr and tomato and mayo even told them the type of cheese. Repeated to her twice but I was wrong. They are extremely lorude and not willing to satisfy customers. No wonder the parking lot stays empty. I will never eat at this location again. Then gonna say for future reference this is how we do it. Bye you want get my...

When I went to go and pick up my order at Paradise, I had a welcoming experience. The ladies up front were very responsive, but not very energetic (but so what, I don't care about it.) It was a very calm and well met welcoming. I was there with my brothers and boyfriend, and so the order I placed earlier was probably already ready, but they all wanted something as well. So there was a lot to wait on, but it wasn't busy at all. We were first ahead of any other people that were also there. The wait time wasn't that long either. It was like 10-15, maybe 20 minutes if anything. No rush circumstance. Service was fast and not poor. When I called the store earlier, the lady over the phone sounded a little annoyed / rude, but it was probably just bad hearing. They are trying and I can't wait to see how far this restaurant goes. Keep it up! More importantly by the way, when we arrived home, the food was correct, everything was nice and warm and delicious. The party pizzas were slightly cold, but that was probably because I placed it a bit too early. That's on me. Otherwise: -Great food✓ -Big portions very available✓ -Good service ✓

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