Wendy's — Restaurant in Pottstown

The morning crew leaves a lot to be desired. I do enjoy the night crew. I’m pescatarian so I only come here if it’s a convenience. The options are fine but limited for me. My issue isn’t the food, it tasted great. It’s the service. Having seven people behind that counter prioritizing only two cars in the drive thru lane is ridiculous. One of the employees admitted they were slow that morning. I shouldn’t have three didn’t employees have to attend to me. It was a cycle too. Five minutes go by of no one acknowledging then an employee pops up asks me a trivial question like why I don’t want meat. Not everyone eats meat. Respect my dietary restrictions and I’ll respect your freedom to consume whatever you want. She disappears and gets someone to help me after five more minutes. This guy is great for conversation but not interested in doing his job well, just good enough. I kept having to repeat what I wanted even though it was a simple meal combo (egg & cheese biscuit with potatoes & an iced coffee with cream and sugar). Not that complicated. Finally, the third employee, a skinny black woman was the one who was actually interested in doing there job. She had to make my drink and correct mistakes the guy had made while doing my order. She was mild mannered and definitely the one who saved this experience for me. I definitely eat here again. I’m just going to rely on placing...

Slow service last visit, cold fries ! Food Quality has reality taken a turn for the worst. Its sad because we really favor Wendy's menu items. The Spicy Chicken is the Best! The last few times we ordered it was apparent it wasn't fresh. Dried out and cold! It is the evening shift that lacks , lunchtime is usually on point. I always see a working manager at the drive thru window. Not very often at night. Bunch of young kids that is obvious they could care less about the work ethic or good customer service and quality food control. Quite a few times my order was wrong. Rule of thumb I never leave the property to I check it. It is such an inconvenience to have to drive around to get back in line again ...as the service is always so slow!...

Well, after being specific about what I wanted on my fish sandwich, there was nothing I asked for!! I also see you give what you call a buttery spread now for the baked potatoes...why can't you just serve plain BUTTER and regular sour cream instead of LIGHT?? The light has a grainy texture instead of smooth the way sour cream is supposed to be. And, while I'm on a roll, I'll never know whose mouth fits your awful shaped spoons!? The new black ones are no better than the original ones! Thank God for McDonald's, I always get an extra spoon to keep in my car so when I get a Frosty at your place, I'm able to eat it with a McD's perfectly...