Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Powdersville

I placed an online order at this location at 7:47pm and it was supposed to be ready at 7:57pm. That was no problem as I was there at 8:05pm.

I placed it for drive thru but when I arrived the line was long. So I decided to go inside like anyone would.

I told the cashier and she went to check with the manager. I gave my name to her and she said it’s our policy to give it to you at the drive thru. I said well I’m inside to pick it up now because the line outside is long. I didn’t think that would be an issue.

They said it’s our policy to pick it up in the drive thru if you said drive thru. I said if it’s your policy it should be written somewhere that when you order somewhere specific you are required to pick it up per selection.

Then after they finally went to go check my order to see if it was ready they came back to say someone picked up my order already.

I’m like picked up my order? How?

They are like someone picked it up already.

I said well was they guy me? That definitely should not of happened and I haven’t been here yet.

They said they have no way of knowing. Really? I bet your cameras all over the place say different.

After debating what to do they finally decided to give me my meal I paid for.

The manager working drive thru as well came up with a bad attitude asked me what did I get? Even though the screen behind her with my name on it told them everything.

On top of that she started to ring up everything as a medium even though I showed her the receipt for a large. She hardly wanted to read it even when I showed her that.

Overall she had a horrible attitude and should not have a management position. She needs better training and customer service.

I own my own business and this would not be tolerated or acceptable towards my customers. I would actually put them on a week leave unpaid or termination.

There must be a reason this location has 4 stars and loosing more daily.

After about 10min of them humiliation and accusing me of stealing a $10 meal is beyond me.

Right before I left, the two of the cashiers brought me my food and told me we are sorry and this happens all the time. I’m like this happens all the time?

They said unfortunately it does. Then approach it better to those affected and don’t loose your customers. The goal is to gain life long customers. I would rather know that it’s an issue and wouldn’t mind wait 5min for another meal.

I also would have appreciated the manager to come back out and told me we apologize for the inconvenience and not sure how that happened. Have a great night

I have never had this happen to me and I will be contacting corporate. This is definitely a first for me and I hope the last.

I am not a bad guy and have a great reputation for the Powdersville community. Ask anyone

This will be going on my powdersville page with 2,400 plus followers so others can be aware this happens all the time at this location.

Personally my last visit at this location.

Do better Zaxbys.

Update: At 9:22pm: I noticed the meal when I finally looked at it that it was a 6 piece boneless medium expect the drink. Even though I order an 8...

Today is February 24th 2023 I order two salads one cobb for my husband with no cucumbers fried and one house salad for myself ride with no cucumbers I made it home missing Chicken on the house salad. I called very frustrated and I speak to the manager who tried to rectify the situation Toya. When I get to the restaurant and go through the drive-thru she wants to take my salad back I show her that there's no chicken in my salad. I asked for the chicken on the side. She proceeded to give me a small box I about pulled out when I opened up the box and there were two very small pieces of chicken strip in the box. I will never again eat at this location! For a $10 salad never again! I couldn't believe the audacity to give me two small strips of chicken after having to go back to the restaurant in the rain it was less than what originally comes on the salad and you would think that she would try to make things right and even maybe add an extra chicken no they gave me less than I was originally supposed to get to begin with. Toya then gave me another small box of chicken strips to try to make things right at that point I was just very frustrated with the...

I dont usually leave reviews. If i could leave 0 stars. I would. Never eat at this zaxbys ever!!! Im a zax lover. My first time here. I pulled off after waiting 30min in the drive thru. Just stopped their again tonight. Harrison at the drive thru was the worst person i have ever encountered and that says alot comimg from someome who is a manager in the customer service industry. We asked him to hold for a sec while we look at menu. Once we was ready to order. His exact words. What do you want. Said with attitude like taking our order was annoying or bothering him. Then he was rude asking about the flavor. Finally we told him he needs to check his attitude and if he hates his job so much as he is making it see he needs to quit. Then we pulled off and my wife refused to go back or to the other zaxbys close to us.Called and spoke with manager Matthew he handled the issue poorly. Worst zaxbys i ever been to. May not try anothet zaxby ever. Defiantly...