SPIN! Pizza — Restaurant in Prairie Village

We visit this Spin pizza often, and unfortunately the female manager here is one of the worst we have ever experienced in the restaurant industry, on multiple occasions.

Tonight, one of our orders was some salmon. It came out cold. We asked our waiter to warm it up and the manager returned and said they don’t do that. I asked that because we wanted it warm if they could microwave it. She said no, this is how it comes. She ultimately said that it is dangerous and for our safety.

Unfortunately aside from the answer being this way, her attitude was beyond rude. She was curt, insensitive to the situation, and offered absolutely no solution. Typically I would think a good manager would offer an alternative, perhaps offer another meal, or to take the meal that we did not like off our bill, just simple solutions to a common situation. Instead she left angry and without even an apology. Our table looked at each other in disbelief at the entire situation. No one visited our table the rest of the meal, including our waiter.

In a previous experience, we sent back a pizza with our waiter that was made incorrectly. With a dairy allergy, we always order without mozzarella but with goat cheese. In this instance, they accidentally made the pizza with regular cheese. No big deal right? They can remake it with goat cheese. We sent back with our waiter and the same female manager came out with the same pizza we sent back. The first words out of her mouth, “This is how you ordered it.” Somewhat shocked, we tried to kindly say that she was incorrect and we ordered it with no mozzarella and only goat cheese. As I mentioned we come frequently and order the same pizza every time. Her response again was, “No, this is how you ordered it.” We literally had to pull out the receipt and show it to her, and then she didn’t reply, took the pizza and turned around in a huff without saying a word.

Unfortunately, this manager has proven time and again that she is uninterested in client service or even providing her patrons with what they order. We are still in shock. It is just so crazy that we cannot even talk to anyone because this is the manager. We will not...

Hopefully others have a better experience here than I have. I refuse to return to this location after this experience(my first experience at this location my food tasted horrible but this one is closer so I decided to try and return because I like Spin) the gal at the counter was really sweet so she was really the only positive. I realized when I got home my order was all messed up, mind you the things they messed up on were paid extra for. And whatever, everyone does make mistakes so I called and the manager Donna said she would comp my order. Which was I was satisfied with but still sad because I was super hungry and had order the mini pizza and salad deal. The salad had walnuts and all kinds of junk on it that I didn’t even order and couldn’t eat.

With that being said even though this is my closest location, it’s still not the closest drive so I didn’t return that night and Donna said just give them her name and they would write mine down, and remake it.(I even asked Donna if it could be put on my spin account because I didn’t want to come back to this location and she said there wasn’t)

I called in today to place my order for pick up and I had a women answer who had a pretty thick accent and stated she was the GM, she didn’t state her name. When I didn’t have my order right upfront and needed to go look at the exact thing, she put me on hold. After being on hold for a few minutes the phone started ringing again, it rang for a while and eventually disconnected.

I called back and she was going to take my order until I told her who I was, she put me on hold again and was very rude….. you all made the original mistake or you wouldn’t have even had to see me again. I will not be returning...

I can't speak about the atmosphere as I ordered the pies to go, but man oh man, this is the best pizza I've had in an age! You know how there is the noticeable difference between 'regular" pizza and "artisanal" pizza; well, this place strikes the perfect balance. At SPIN!, there is a perfect amalgamation to create a pie that seems so far above regular pizza, but also familiar enough to seem "relatable". I know this sounds silly, but trust me, this pizza is fantastic. I ordered the sausage and caramelized onion as well as the spinach and prosciutto pizzas. When they arrived we were also given a DELICUOUS rosemary flatbread (unexpectedly and free of charge). Both pizzas were SO. VERY. GOOD. Both were well-balanced and complex and sophisticated and comforting and exotic and JUST. DELICIOUS. SPIN! Is not your normal (Papa John's) pizzeria, but it should be. It is not your "fancy" pizzeria, but it should be that too. I will be trying other pizzerias in the area. But, SPIN! has set the bar as the gold standard. And they have set the...