The Brass Tap - Prosper — Restaurant in Prosper

A little while back, my friends and I had came to Brass Tap and had the absolute worst experience. When we were sat down at our table, I immediately turned to my partner and said that something felt off and that I was uncomfortable.

All of the people in my party were 23+ with all legal IDs. Our friends were traveling from out of state to celebrate our birthdays, so we all had different states on our licenses (as do a lot of Texan imports). We had all showed our IDs and ordered drinks, as well as food. When it came to my partner, he tried to order his drink and our waitress just brushed it off. I spoke up a little bit to make sure she got his order, and she confirmed that she did.

We all were served our alcoholic beverages, except for my partner. We were confused as to why he didn’t get his order, so I asked our waitress. When I asked her, she very rudely exclaimed, “We know your ID was fake, so ha!” We all laughed because he was the oldest one in the group, but we realized she wasn’t kidding. We had two forms of ID as well (his driver’s ID and his gun license’s) with his date of birth and photo identification as well.

We asked to speak to the manager, and when the manager came, he reaffirmed that they believed my partner’s ID was fake. When we asked him to check again, he realized that my partner’s ID was in fact real, and instead of admitting they made a mistake, they said that “it was someone else’s ID”. Which was weird, because we pointed out that if it was someone else’s ID, they served everyone else at the table so they admitted to possibly serving a minor?

After that, they rudely yelled at us and said, “I don’t have to explain myself to you.” Instead of apologizing to my partner, they just asked him if he wanted anything. We said no, paid our bill, and left the establishment.

It’s so unfortunate because we enjoyed the food and the drinks, but I will never understand why businesses do not hold themselves ACCOUNTABLE when they make mistakes. We are all human, and we are the most understanding group of friends. But, the fact that we were met with rudeness and immaturity is so...

It’s not our first time to hang out with friends and enjoy our dinner at this restaurant. We love the food, service and the patio. Tonight, we were very disappointed of the server and the food. She came to our table, first thing just want to take our order without asking if we need any water. We asked for water, and she came back to take our order but we were not ready. She walked away without saying anything. Later came back again to take our order not willingly. When serving the plate down, didn’t ask if we want anything else, just walked away. Later came back and said if we needed anything else. I said no thank you, then she said nothing again and walked away. No water refill or checked on us afterwards. We didn’t ask for check, she was ready to take out the pay machine and without telling or showing us how much, she took the credit card from my friend’s hand. My friend asked how much and she said the total. That’s all the service we got tonight, very disappointed of this service. We always have good time and the servers were friendly with good customer service. She may have a hard time tonight, but we definitely don’t deserve her attitude and rudeness. There was no thank you from her in general even we kept saying thank you. We expect a better service from this place. The food was not as good as it had been. Hope next time would be better, but for sure if this lady is serving…I don’t know if I want to stay for dinner. She needs to learn some manner and how to greet customers the right way. We paid $100 for our three meals and alcohol and 20% tip….we are being nice, but not...

I really wanted to love this place. I went on a Friday night for dinner and drinks with the girls. I arrived first and waited by the host stand. 4 people were standing there, made eye contact, but didn’t tell me it’s open seating. Finally, 3 minutes later the very busy bartender came over to welcome me in and let me know it’s open seating. I sat down and received a menu from one of the hosts that said my server would be right with me. No one came over for at least 30 minutes (I set a timer on my phone after 10 minutes) the young lady that did ask for my drink order was a host and apologized because my server was cut right as I sat down. I kindly told her I understand, then I waited for another 15 minutes (45 total) for my new server to come over. Finally, my friends arrived and a different server came to place a new drink order. I don’t think we ordered with the same server once. We had roughly 4-5 different people take our drink order, resulting in multiple drinks showing up at once. If there’s that many servers available, why did it take 45 minutes to simply order a drink? We decided to stay and order food - I wish we wouldn’t have. My entree was so cold that I had to ask if it was purposely prepared that way. I’m highly disappointed! This place would be great if they could manage time and be more organized. You don’t know who to order with, who to leave...