Rice Pot Express — Restaurant in Prosper

Today I came into Rice pot to place my order. I first call about 10 mins out from the restaurant the lady picked up and said “Hi, you are calling in for prosper.” I said “Yes, I’m calling to do pickup order.” She then responded and said “Are you sure you in the right area.” She was talking fast and rudely and pursed to hang up the phone in my face. Immediately before she hung up she said “That’s what I thought.” At this point I sensed an attitude so, I continued to drive and arrived at the restaurant. I walked in and there was a guy standing at the cash register greeting me to take my order. I said “Hi, how are you? I called a few minutes ago and a lady answered the phone rudely and hung up the phone in my face.” As i was talking the lady was bending down so I repeated myself and her response was “I couldn’t hear you.” And she proceeds to walk off. The professionalism here is terrible and management need to run a professionalism class for this restaurant because I was not treated as fair. Then, I revived my food the shrimp is fresh and cooked, the rice is half way cooked, and the peas taste like they were cooked from the freezer. Please do better on your food.

Continue to have a good day and I hope this...

Verdict: Order your favorite dish online for pick-up/delivery. Everything will work fine and taste good.

Pros:

I'm stupidly picky about fried rice and this place hits the spot there.

Price/Portion ratio is pretty good for what I've ordered.

Food typically prepared quickly making it a fast option for take-out.

Neutral:

Counter staff can be a bit curt/cool. I wouldn't describe them as rude, but don't go in expecting a flowery conversation and perkiness either. This is just fine in my opinion.

I've ordered delivery a couple times and it usually takes a bit longer than I'd like for how close it is, but the food arrives warm and ready to eat. It's not showing up neglected, cold, or incorrect.

Cons:

Interior has seen better days and sometimes can smell a little off. I wouldn't recommend dining in personally. However, it doesn't seem excessively dirty or unkempt in...

Absolutely horrible customer service. They will NOT work with you to include items like chili oil in your bag if you call and request it to be put in your Uber order. I spent 20$ PP. I offered to pay for the extra item I’m not used to be charged for if I was to call in a pick up order, I just want to eat my food with chili oil! Is that so hard? The Uber app doesn’t have the option to customize your order for these items but that’s besides the fact. The fact the employees argue as if it was just easy to cancel the order and resubmit; or to pick it up. They have excellent food, no argument there. You’ll get less food on your takeout option vs dining in. Dining-in however is uncomfortable, smelly, and unwelcoming...