Kroger Marketplace — Local services in Prosper

We were just in to do a quick grocery shop at 10pm on 7/29/25. The store closes at 11pm.

After a certain hour of night, the store closes all the cash registers and only leaves one section of self checkout registers open, supervised by one staff member who clearly hates being there, and the checkout line ups can be very long.

Tonight, we purchased a small case of modello beer. It was the last thing in our shopping cart. I’m not agist or sexist. The small, frail, elderly staff woman (bless her heart) who was supervising the self checkout registers apparently has the reason for asking for our IDs when purchasing alcohol all wrong.

She informed me that is has nothing to do with the age of the customer, No!

Really, I ask? Yes she says, “its to check for expired driver licenses and to make sure the driver license has a chip on it”, waving her elderly hand at the card reader, like there is some significance or correlation to it.

I didn’t know that Kroger employees had that sort of responsibility in their job description. I am clearly not even remotely close to looking 21 anymore, and I’m ok with that.

I ask her what happens if I dont have a drivers license? She firmly states that I cannot purchase alcohol. She states there are signs “all over the store” waving her elderly hand around again. I state that I dont have a driver license again and are there any other acceptable forms of ID? She emphatically states NO! I ask her if a passport is acceptable? Immediately she states YES like she didnt just say NO.

I pull it out of my wallet and she wants to be rubbing it and checking the validity of the Federal stamp AND see the chip, of course. I keep trying to pull it out of her poor elderly, arthritic fingers, and after what seemed like mental gymnastics trying to make sure it WASNT expired, and that I was of legal age, she is satisfied and made a big production of getting her swipe card out to ceremoniously allow me to gratefully buy their terribly over priced groceries.

So, please pass along to this poor, ambitious, elderly woman that the law states:

“Grocery stores require an ID when purchasing alcohol to comply with state and local laws designed to prevent the sale of alcohol to minors and to protect the store from legal liability. These requirements are often mandated by law, and failure to enforce them can result in fines or loss of the store's alcohol license. Additionally, some stores may choose to implement stricter policies to ensure compliance and avoid potential legal issues. Legal Compliance: Stores are required by law to verify the age of customers purchasing alcohol. This is to prevent underage drinking and to ensure that the store does not face legal consequences for selling alcohol to minors. Liability Protection: By checking IDs, stores can protect themselves from liability in cases where an underage person consumes alcohol and causes harm. This is particularly important in states where the penalties for selling to minors are severe. Consistent Policy: Many stores adopt a policy of checking IDs for all customers, regardless of appearance, to maintain consistency and avoid accusations of discrimination. Technological Integration: The use of ID scanners has made it easier for stores to verify ages quickly and efficiently, reducing the time and effort required for manual checks.”

This Kroger does not have an “ID scanner” and the poor, unfortunate checkout employees must physically check the IDs themselves.

So based on the all mighty google, I dont see anywhere where it says a Kroger employee needs to be ensuring any customers driver license is unexpired, and has a chip in it.

Please pass that info along to the misinformed elderly lady when...

In the realm of today’s American business environment where so many large companies have come to accept poor customer service as the new “standard,” Kroger in Prosper simply excels. But, I have rated this store here on a scale that I think most of us would use if we hadn’t grown so accustomed to a world of lackluster performance.

To put it in perspective, I’m writing this review as I sit waiting to pick up my groceries in the online Clicklist drive up lane 15 minutes after they were supposed to be ready. To be sure, this is a great service in theory. However, this store would do well to under promise and over deliver rather than the opposite.

Putting aside the fact that the pick-up service has punctuality issues, I also had the displeasure of going inside on another visit to buy some cuts of beef tenderloin. After explaining the size of cuts I needed, the young man posing as the butcher nodded, walked to the back with some beautiful pieces of steak, and then returned with several smaller pieces crammed into a plastic-wrapped package. On closer inspection, I noticed that he had cut the pieces longways down the middle, leaving me with several pieces of tenderloin measuring only about 1/2” thick. Being in a mellow mood, I let it go and went to pay. After waiting for the self-service register, I was forced to move to a cashier lane because the register did not recognize the butcher bar code and the attendant was nowhere to be found.

Moving over to the express lane, the cashier tried to ring me up. When I pointed out to her that she didn’t include the Kroger Plus card discount. She acknowledged me and appeared to make the correction and charged my card. Upon review of the receipt, I noticed that she actually added to the price instead of discounting it. When I showed it to her she told me I’d have to walk over to the customer service desk and let them handle it. I asked her to call the manager over. Instead she left the register and walked over to the line at the service desk. It wasn’t until I started calling out aurally for the manager that one arrived.

It seems to me that it shouldn’t take 35 minutes and putting up with being pawned off when someone screws up to buy a few pieces of beef (expensive beef—$23/lb.). I know this is what we’ve become accustomed to, but I also wonder if it’s in part responsible for the frequency of “crazy” stories we hear about.

Anyway, if I wasn’t clear, I think this store sucks. While the people aren’t particularly rude, they really have no concept of customer service or...

Terrible discriminatory experience was encountered by my parents yesterday at this location. Took over an hour to resolve a simple issue with the worst approach possible.

The person at self checkout treated my parents like an inconvenience from the get go even when they were paying customers as well by telling them they were holding up the line for other customers after not even doing the bare minimum of her job to try to help them with a discrepancy on the price of the product. She for sure didn’t want to help them when she came over initially when they asked for it and instead she decided to walk away while helping everyone else except them. That person treated my parents like they were invisible for awhile until all said and done with attitude to tell them to pay for their items because they were holding up the line when she saw the self-check out line getting busy. Her solution was to tell them to go to customer service after being ever so unhelpful.

The person they met at customer service gave a horribly rude attitude as well to my parents when she didn’t want to do her job. Her rude asinine attitude was too much to where my parents wanted to talk the manager and my parents are not the type to ever do this. She of course didn’t care and made them wait around without even making the call to the store manager, only pretending to, clearly thinking they’ll just let it go. The kicker to all this was the person behind my parents went to customer service with the same issue on the same item only to be treated much kinder by this person and had the issue resolved pretty quickly. This same person then proceeded to lie to my parents that the manager told her that she could overwrite the pricing after seeing that my parents had witness this whole interaction. The crazy thing was that the manager was never seen or heard from my parents pov while witnessing this overt display of discrimination.

My parents actually did call the store manager after they got home to find out that he was never contacted at all or was even aware that this happened. Sufficient to say both workers were of European descent and the customer who was treated kindly was the same, my parents on the other hand are not. I have no idea how these people are employed because they are causing this store to clearly lose customers with their openly racist and discriminatory practices.

This was really disheartening and frustrating to say the least on the terrible treatment my parents received at this location. If I could give 0...