La Sonrisa Restaurant — Restaurant in Providence

My first time ordering and I ordered on Uber eats. I ordered beef with the gravy and chose the yellow rice option, as you get to pick. I also ordered the fried pork that comes with the rice, beans and salad. When my food was delivered, the order had fried beef instead of fried pork, no salad and white rice instead of yellow rice. I tried calling the restaurant to inform them of the error but they were closed.

It was apparent that they substitute whatever they want, if possibly they ran out of something or were close to closing. If it was one error I wouldn’t necessarily think this way but it was a few things and I had not read previous reviews. As I sit to write this review, I see that others have had similar experience, so I’m convinced it was intentional. People make mistakes. However, intentionally substituting is highly inappropriate when you are running a business. You cannot just substitute what you want and think that it’s ok. You have to think higher of your business and customers. Also, if you are going to offer a menu with several choices, whether it’s opening time, breakfast, lunch, dinner or closing time, it is your responsibility to have available what you advertise. The food was overall good, but consider that customers maybe allergic to what you substitute etc. Point blank, just respect the customer’s chosen option or not put things on the menu that you cannot keep up with in inventory. You’ll gain and keep more...

It's Labeled as a Caribbean Restaurant, but it is mainly a home cooked Dominican Food Cafeteria. Stating Caribbean implies a love for all of the Island people and this is not what is felt, when visiting. This restaurant has evolved over time and became a place where you can sit , eat, have a beer and watch a game with friends. The seating is very very limited. Sometimes you are greeted with looks and stares if you do not "LOOK" Latino. I have visited this establishment over the years and love the food. My biggest issue and the one I have faced with more than once is the 99% of the servers who seem to not want to deal with an English speaker and also they have a really bad habit of ignoring the person who is standing there waiting to choose the Spanish person behind them and rush their order. I have been looked over in this restaurant twice based on the color of my skin and decided I will no longer spend another dime there again. I do not like how this is done and minorities do this to each other. My money is...

I ordered delivery, I didn’t eat there to be clear… I gave it a 1 star in general and 2 star for food because the portion was small for the price, I ordered mangu with queso and huevo frito and got one egg with no onions on the mangu, not even one tiny sliver which is unacceptable, I also ordered a morir soñando and it was made with orange flavored beverage powder instead of orange juice, and the milk was cut it tasted and had the consistency of orange oatmeal… the only thing that wasn’t a complete disappointment was the pastelitos which was pretty good that’s about it … I had been dieting and waiting to break my diet with this meal and they ruined it… highly disappointed I don’t even it’s real Dominicans...