Baskin Robbins — Restaurant in Proviso Township

We have been to many DD and BR location around the U.S. as I travel for work quite a bit. This place is one of the worst. First off it was 85 degrees and humid outside, so you would expect an ice cream shop to be cool right? Wrong, the inside was just as hot as the outside, they just had the back door open with an employee standing there, clearly trying to cool down. I know the AC wasn't broken, because in the past I visited this location before and it was in the summertime and the AC was not on either. I feel bad for these employees. Second problem was that since the store was hot, when my wife got a double scoop of ice cream, by the time we got in the car to leave it was already mostly a soft mess, fast forward 5 minutes, she ended up throwing it away as it was all already melted. I don't know why the ice cream was so soft, as they should be cold because of the freezers. I did notice all the lids to the freezers that hold the ice cream were open so maybe that why. Lastly, the kid working there was a moron. Worst customer service, we couldn't hear him he mumbled the who time. My wife wanted cookie dough and all he said was there isn't any. We pointed at a flavor that clearly was cookie dough but it was called something silly like Mama's unbaked sweets (Not actual name of ice cream, i couldn't remember) or something other that cookie dough. We apologized and called it by the actual name. My wife wanted a waffle cone, so he gave us the worst misshapen, not properly made waffle cone. that leaked at the bottom. At this point I'd like to point out that I actually used to work for Baskin Robins and Dunkin Donuts when I was 16 and 17, I even became a shift manager, granted that was over 10 years ago, but I can't imagine their process to make cones has changed much. That cone was poorly made and they were too lazy to make another proper one. Overall this place was unpleasant and a joke and will not be...

This place is the worst dunkin donuts in the area by far. They dont knwo how to speak to people. I arrived at 8:50pm to make a purchase and was told to leave because they are closed. When I told them the you close at 9pm they said yes but they need to close the store 10min before. The lady working was rude and didnt care that their operation hours are till 9pm. Please dont go to this dunkin donuts as they dont care for...

It’s 3 pm and the two employees are hiding as I’m knocking on the door to get let in.

Their hours for Lobby show till 7 pm.

You simply could have let me know you’re not wanting to do your job and to do the drive thru.

But no, you ignored me, hid, laughed and waved. Work ethic of these people are the worst...