Dunkin' — Restaurant in Proviso Township

This location is absolutely unprofessional. Every single time I come to this location my order is always wrong. Today my coffee was made incorrectly, I went back and asked if it could be re made and the woman at the drive thru window immediately gave me attitude, kept repeating what kind of vanilla I wanted sweet or unsweetened (if i wanted unsweetened I would've said unsweetened). She then went to her co workers to laugh about what vanilla I wanted, were talking crap about me in Spanish (jokes on you I know Spanish). She then proceeded to tell me that I did not come to this location for my coffee because they don't recognize me, then started telling me that I am lying, asking me where is the sticker where is the sticker on the cup ( i dont know????), and talking to me aggressively. Then again went to her co workers to talk crap about me. It could have been so simple to just apologize for getting my order wrong and then re making it, but instead I get yelled at with questions get yelled at saying that I am lying and get yelled at asking me what vanilla I want. I am the customer, I am spending my money, if something is not what I ordered I will speak up. I was not rude to this person, I asked kindly, and continued to speak to her kindly. This staff member has to be fired or written up along with the other staff members talking crap about me the customer when I did nothing wrong and it is not my fault they got my order wrong. At the end she still did not make my order correctly and did not apologize, instead she told me to get out of the drive thru because I was holding up the line. It is absolutely ridiculous to be treated this way. This location also does not even have a phone number in service to call and speak to a manager and...

So I went there with my family and another family to get some treats. I had a coupon and I showed the clerk the actual coupon and he said that I would have to order a double scoop to use the coupon. So I did. Then my wife showed him another one for coffee and he asked what it was for, so I told him that it was for a 24oz iced coffee and him and the girl in the back said "large"? I said whatever a 24oz is and they both said large.

Then we go ring out, so they give me the total like I didn't show them the coupon. So I showed it to them again then he's like I can't scan the coupon cause it was missing the bar code. So I said to him then you should have told me that cause I got the double scoop for my toddlers. What toddler eats a double scoop. I would have gotten a single if I would have known if I couldn't use it. Then I asked him about the coffee. He then goes it's for a medium not a large. I was like thinking, are you an idiot?!?!? I said whatever a 24oz size is and you kept saying large, so I went with a large. So he basically ignored me complaining about it altogether and just asked for the payment. I was like whatever, it doesn't look like I was going to get anywhere with this HS dropout.

I would suggest to DD and Bassin Robbins to screen your potential franchise owners to learn basic measurements and basic customer service skills! It doesn't seem that these employees know basic communication...

Dunkin' Management,

I’d like to express both my consistent satisfaction with the service provided by one of your employees, Brittani, and my concerns regarding the overall quality and consistency at your store. I frequent this location due to its 24-hour accessibility and proximity to my workplace.

Brittani consistently delivers exceptional service. Her professionalism, kindness, and accuracy in fulfilling orders are truly commendable. Her dedication is evident, particularly given her past experience working alone overnight. I believe her skills and commitment warrant serious consideration for a promotion to manager. Her performance sets a high standard for the entire team.

Conversely, on occasions when Brittani is not working, the quality of my beverage (a simple hot oat milk latte) has been significantly inconsistent and, frankly, unsatisfactory. This disparity highlights the importance of her contribution to the overall customer experience.

I urge you to review your employee selection processes and seriously consider promoting Brittani to a management position. I am confident that her leadership would significantly improve the performance and customer satisfaction at this...