White Crane Creative Thai and Sushi — Restaurant in Proviso Township

Terrible experience.. This was the second chance I've given this restaurant and the experience was even worse this time around. We arrived and weren't given a menu for 10min and they only realized when they finally came and asked for our order. 15 minutes later the appetizers came and our cups were filled a quarter full of water never to be filled again that night. Dragon roll was okay, crab Rangoon was good, and vegetable gyoza was horrendous. It tasted like it was microwaved then put in a refrigerator. Cold and rubbery. 15 minutes later and only one entree came out. 20minutes later the second one came out with several more apologies and an offer to make it to go. They completely forgot our Thai iced tea as well. The restaurant was cold and seating was also uncomfortable. Every restaurant rule in the book was broken and although we appreciate the owner trying to send out an ice cream dessert as an apology, every other table was also having problems. We first came when this restaurant just opened 2 years ago and truly hoped they would have fixed these things, but it's unfortunate that poor staffing and service still cripple this establishment. I can't imagine continuing to give every table apologies and desserts is actually a proper fix for...

The photos are from two separate visits. On our first visit, we ordered the Pad See Eiw and the Boat Noodle soup. Both were very good. The second time we came back for both but only the Pad See Eiw was available as the Boat Noodles were no longer on the menu. It's unfortunate because it's White Crane's own creation, with thin rice noodles fried chicken drumettes, beansprout, scallions and cilantro. The fried chicken surprisingly stayed crispy in the soup for quite a while even though it was soaked in the broth. Since we couldn't order the Boat Noodles, I decided to try the Ribeye Salad. WOW. It didn't look like much but the steak was perfect and the dressing was amazing. It was slightly sweet, slightly spicy, and paired with the salad very well. I think it will be my go-to dish at White Crane. I thought about pulling a star from this review because I couldn't order the Boat Noodles and it seems like their menu fluctuates, with some items being removed, but they've only opened recently so they're still finding their bearings and building their clientele. We'll definitely be back and I'll update this review depending on how things change. I really hope they find a regular menu and that...

We decided to try this restaurant based on its reviews and pictures but were deeply disappointed, especially after just finishing a fast. Here's a breakdown of our experience:

Food Chicken Udon Pad Thai The flavor was decent, but it was overly sweet, which detracted from the dish overall.

Dragon Roll & Spider Roll Both rolls were a big letdown. They lacked flavor entirely, with the only taste coming from the unagi sauce on top. On top of that, the restaurant used regular white rice instead of sushi rice, causing the rolls to fall apart when picked up. We initially ordered the Dragon Roll, but after being dissatisfied, we exchanged it for the Spider Roll. Unfortunately, the Spider Roll had the exact same issues.

Spicy Pacific Roll This roll wasn’t terrible, but the rice was overcooked, which overwhelmed the other flavors.

Shrimp Udon Pad Thai This dish was okay, but, like the Chicken Udon Pad Thai, it was overly sweet.

Service The service was generally fine, except for some confusion when we asked to exchange the Dragon Roll for the Spider Roll.

Atmosphere The restaurant was cold temperature-wise, but the bathrooms were clean, and the space...