River Rock Cafe — Restaurant in Provo

I have enjoyed eating at River Rock Cafe in the past, but I had a really bad experience this afternoon (5:00 pm, 06/12/19). While the food was good, and the prices were very affordable, the customer service was abysmal! There was only one person serving at the grill area, and she moved at sloth speed. Besides being slow, she kept up a conversation with her fellow worker at the pizza/ pasta station, ignoring the customers. She left, without apology, to get a case of Styrofoam "clam shells", and was exceedingly slow in getting it open and getting on with serving the customers, who were lining up. She was cold and unfriendly - basically had zero customer interaction skills. No apology for the long wait. She obviously didn't care about the customers and basically acted like she had totally checked out. I guess she had, because when I finally got the hamburger I had ordered, after a 15 minute wait, she had forgotten to put the meat patty on the bun. Bad,...

12-5-22 5PM Just went down to eat and the kid behind the counter didn't make eye contact or acknowledge our question. We asked him 3 times if he had tomato soup, and he finally said give me a minute. He was trying to fix a hamburger he messed up for the guy in front of us by taking everything off one bun and just putting it on another rather than making him another. Another guy came up and asked the kid something and he ignored him, he was a hospital worker, he went and grabbed who I think was the manager but we just walked out. Worst service ever, if he doesn't like his job he...

Great food for a very reasonable price any day of the week, but hope and pray that Troy is behind the counter he makes the BEST food! Anything you order off the grill menu, Troy will make it the best with the utmost care and attention. If you are extra lucky to come in when it's not busy and he has time, he also makes fantastic secret menu items. Ask him about his better than Chick-fil-A chicken sandwich, Troy's turkey bacon avocado, or my personal favorite the belly busting breakfast bagel! The added cost of the secret menu items is more than worth it as the...