McAlister's Deli

Placed an order online at 8:20 for 8:41 pickup. Absolutely disgusted with the male “Steven”employee who excused giving other people orders that came up after mine before giving me mine!! My food is cold! I mentioned it when I got the food and he gaslit me saying it wasn’t even up there that long and that I was overreacting! Are you kidding me!!! I will be returning the entire order unopened tomorrow for a full refund!! So upset! Food sat in the window for about 10-12 mins and was COLD when handed to me!! When I called and spoke to the woman she was joking with other customers about me calling to complain about cold food! Completely unacceptable! I arrived at 8:34 and my order was scheduled for 8:41. I got my food at 8:50 after it sat in a cold window in a cold restaurant set to 60 degrees with no warmers for food! Management needs to review the cameras from 8:35 to 9:10!! When I told the female I was uncomfortable with coming back in with the male there she laughed about it with him and a customer in the lobby, as I was STILL in the parking lot because I was so upset by the entire interaction! I watched it play out right in front of me live!!

UPDATE: Spoke to McKayla and she did the refund online, should process over the next week. She offered to make the meal up to my family and that was kind but at this point we will not be returning anytime soon.