Domino's Pizza — Restaurant in Pullman

Waited 3 hours, called 3 times and are yet to receive the pizzas we paid for.

We only ordered from here because it was cheap, but the complete lack of consistency, communication, customer service skills, competence, and (most importantly) PIZZA has convinced us to never order from here again!!

At around 7 we ordered online using a coupon for a couple pizzas and some other stuff. About 40 minutes later I realized that my phone number on the website was outdated, so I called the store to tell them and inform the delivery driver of the change. They assured me that they would contact the delivery driver with the new phone number. We waited outside in the cold for 15 minutes, but never saw a delivery driver (Evan). The online tracker said that the pizza had been delivered, but it hadn't.

At this point, around 8:20, I decided to call again. They had no idea where our pizzas were and offered to make us new ones at no extra charge.

An hour later we called again to ask where the pizzas were. The order remake for the pizzas had never been put in! It was now 9:30 with no sign of the pizza we ordered. The person who picked up the phone, Cameron (who was not really at fault during this process), told us that he would give our contact info to the manager to get everything sorted out. The manager still has not called us back. Cameron was also able to tell us what happened. Apparently, after the first phone call with Dominos, the updated contact information was never relayed to the delivery driver.

Should probably mention that this dominos is six minutes away by car, and after waiting 3+ hours for pizzas we already paid for and had called the Dominos 3 times we just gave up. Never getting Dominos again, disputing the charge with the bank tomorrow.

Also the "replies from the owner" are clearly bots.

WHERE ARE MY PIZZAS, EVAN??

I'm not disappointed, just...

We bought dominos the other night using their website, and scheduled an order for carry out. When I made the purchase online, I used my PayPal account to pay. When I arrived at the store, they informed me that I still owed $39 and change for my order. At the time, I assumed this meant that my PayPal transaction didn't go thru for some reason (and was assured that this was the case by the employee at the store). Now here we are, 2 days out from this purchase, and my $40 PayPal transaction has cleared and the $39 and change charged to my US Bank account has caused me to overdraft, since it is hooked to PayPal as a back up payment method. Thereby causing me to not account for the extra $40 that I was assured hadn't gone thru, which is why I was asked to pay in store... PayPal needs 5 days to research the transactions in order to make any kind of refund and in the meantime, my wife and I are overdraft on our bank account with no real recourse as far as US Bank is concerned. This is an EXTREMELY aggravating situation and should not have ever come to pass in the...

I've never been so disappointed or hungry in my life. I usually choose Dominos for it's prices and reliable delivery service, however I was extremely let down from Pullman's Dominos. I placed an order through the app, which is what I normally do at 9:13 pm. It's now almost 12:30 and I have YET to get my order. I had to call 5 different times trying to track down my order and the first two were extremely unhelpful. According to the app the delivery guy was an hour late, but the order never went through in the system. When I called the 3rd time, they finally said my order would be free and it would be placed and immediately delivered. Yeah, that was a lie. It got lost AGAIN. Not just ONCE, but TWICE the 'system' messed up my order and it never got placed! So for the 5th time calling they finally said they'd place it yet again and I'm still waiting. No add-ons to my order for this inconvenience at all. Is it even worth getting the pizza now (if it even gets placed this time). Thanks for nothing Dominos. You're...