Rockin' Bowl Cafe at Daffodil Bowl — Restaurant in Puyallup

A friend of mine made a 2 hour reservation for 5 lanes in order to accommodate 20 people, most of which were family from out of state. We arrived about 15 minutes early to make sure everyone could get shoes and handle whatever other business was needed. As my friend was attempting to get the lanes and pay, he was informed that the reservation had been canceled. When asked about who canceled the reservation the clerk couldn't provide an answer, she said it "just happened".

He attempted to get more information and eventually the truth came out that she canceled it by mistake since she was new. With 20 people waiting to bowl he asked how they planned to fix the situation. She said there was nothing they could do, and it would take at least 30 minutes to get the lanes together. He asked to speak to a manager and was told there was no manager available. At this point my friend became understandably more upset and his tone changed, but he refrained from using any profanity in the presence of the children in the group.

The other person working behind the counter heard the change in tone and said, "you can't talk to people like that". My friend, who had been very polite up to this point was stunned. He asked again to speak to a manager, even if by phone. They reluctantly started to "try and find" a phone number but insisted nobody would answer. By this point about 20-25 minutes had passed and we were no closer to bowling than when we had arrived.

Suddenly, another man appeared behind the counter. HE WAS ONE OF THE OWNERS!!! They said no management could be reached, but one of the owners was right behind the counter bowling the entire time. My friend spoke with the owner and the owner apologized, but stated nothing could be done to compensate our group for the inconvenience. Eventually he pulled out $40 to help pay for our bowling, but only after my friend had already run his card for the full amount (about 40 minutes after we arrived).

That was bad enough, but the restaurant accidentally charged me $2015.00 for a thing of fries and two sodas. They eventually refunded the $2000.00 difference, but that didn't change the fact the debit overdrew my checking account. Luckily my bank understood the situation and reversed the overdraft charge, but if I had been somebody else, that may have really messed up my finances.

Overall, rude and incompetent staff that willingly lie to customers to cover their mistakes. And the prices were ridiculous, $380 for our group, $340 after the owner chipped in $40. Not...

Horrible. We reserved 2 lanes, 2 weeks ago. Ordered our Pizza ahead of time for the birthday party and what time we would like to have it out by. We even asked for end lanes to be out of people’s way with the younger kids. Get there and we get middle lanes. The place is packed with all the other parties. Trying to get shoes to even bowl was a joke they ran out of all the sizes cause there were to many people unless you’re a size 13 men’s. They ran out of bowling helpers for the younger kids to make the ball go straight. We also got told that our bumpers couldn’t go up cause there were broke(you have young kids you need the bumpers sometimes for them to at least not have it go in the gutter). We ask another employee and they end up walking out and putting the bumpers up. We got 1 of our 2 pizzas earlier than asked and another 30-40 minutes later the second pizza comes out. Stood an additional 20 minutes in line to even get drinks that had been previously ordered as well. We had went in an hour and half before our lane time ended and ordered another pizza and didn’t even get the pizza before we had to leave because our lane time was up. They either need to only have so many parties at one time or hire more people for the lanes and for the kitchen making food and be nicer. Be careful making a reservation for any parties or anything because they care more about the money than quality apparently. Used to enjoy going here but not anymore, it’s really...

Been coming here for several years as a league bowler and just bowling with friends and family. Sounds like new owners have stepped up to try and make some changes. Some good, some not so good and some balls still being dropped. The new lights in the back parking lot are awesome. I've always felt uncomfortable leaving my rig parked out back and never let my girlfriend park out there. Seems like there are some new food options, though the staff is super hit and miss. I've definitely had my order forgotten and spent 30 minutes wondering where my food is. Though, my biggest frustration is with the lanes. 1) The oil is so hit and miss. No idea if there is a fix or even a reason it's happening. That rolls over into some of the lanes being so filthy that I've had to wipe my ball down because it's covered in a weird black substance. 2) The speedometer/radar. It's so helpful knowing the speed of your ball, yet several lanes here lack this simple tool. Super frustrating. I know the owners can only do so much on any given day, but I really hope they understand the importance of taking care of their league bowlers. Our league has dropped four teams in the past two years and are bowling elsewhere, if things don't change, I can see my team looking elsewhere as well. Also, appears as if you're paying for reviews and it's...