Dairy Queen — Restaurant in Quincy

If I could give zero stars I would. I moved to Quincy 2 years back and used to get Dairy Queen on a weekly basis prior to moving here. I tried this location 2 years ago and ordered a banana split with extra strawberry topping. I barely got strawberry topping when I paid for extra and the strawberry topping was SUPER liquidy. I thought maybe they were in a hurry so I let it be. Tried it again a month later, still little strawberry topping and very liquidy. It was strange, almost if they were watering down the syrup they use. I decided to not go for a bit to see if it would get better. On my third visit, I decided to try a blizzard. They barely put any cookie dough in it and when I asked if I could pay for the extra cookie dough to get more they said, No, they can't do that and I should have asked for extra when I ordered it initially. So I was served a blizzard that was only soft serve ice cream with a few cookie dough bits in it. The young girls pushed back so much with me when I was offering to pay for more cookie dough. They kept saying they are only allowed to give a particular measurement. The lack of hospitality was unreal. They weren't even trying to make things right. They never offered to refund or to remake the blizzard. I will NEVER return back to this location! To any future customers, you are better off going down the road to Frozen Freddies. Frozen Freddies has the best ice cream in town! This DQ location...

I ordered a vanilla dipped cone in cherry and received a melted cone that was barely dipped and melting through the bottom. When I asked if they could make me another cone they tried to say it was dipped like that because of the ice cream and that the cone wasn’t dripping. I again asked if a new cone could be made and was told that they would not make a new cone because it was a waste of product. I then asked for refund because I was unhappy with the melted barley dipped dripping cone and again they refused to give me a refund as well. Then when I asked for the manager I was told the person who made the cone was the manager (Maggie)and the person above her was the owner which she was unable to contact because this was not deemed a big enough issue to contact him. Also that they didn’t have a phone number for corporate. While on the phone with corporate, after googling their number myself, all three employees proceeded to laugh and stare out of the window until I drove away. Before I left another customer came and order the same exact order as myself, and their cone was perfectly fine, dipped properly and not leaking from the bottom. I am very disheartened by this experience as I have been spending money at this establishment all summer including coming here the night before with no issue. This felt very targeted especially when I watched other people receive their product...

Horrible customer service!! Ordered $6 m&m blizzard with chocolate ice cream. I got a vanilla blizzard with about 5 m&ms in it. I wasn’t even going to say anything about the flavor, but when I mixed around the whole blizzard and couldn’t find more than a few m&ms, we told the girl at the window about our issue. She was rude and insisted that she had put two scoops per policy and didn’t care that we were showing her there were practically none. She called over a co-worker who said the same line about the two scoops being policy without even looking at the clearly m&m-less blizzard we were mixing in front of them. I have worked in customer service all my life and would never be difficult or aggressive, but I had to walk away because I had a horrible day and being gaslit about the number of m&ms in my blizzard by some snarky teenage girls was the last straw for me. We had gone out for ice cream to try to put a sweet end to a such a rough day but these girls made it even worse. Ended up throwing the blizzard away. Waste of money and one of the most unpleasant customer service experiences I have ever had. 0/10, would not recommend...