Popeyes Louisiana Kitchen — Restaurant in Quincy

This is the third bad experience I’ve had at this location, and unfortunately it will be my last. First visit: I ordered a spicy family meal but was given regular. When I tried to call, no one answered the phone. Second visit: I ordered another family meal, but my biscuits were missing. Again, I tried to call, and again, no one picked up. Today (third visit): I ordered a family meal for my son’s birthday, which should come with a mix of chicken pieces. Instead, it was almost entirely drumsticks with only one thigh. That makes no sense for a family meal. I tried calling to speak with a manager, but of course, no answer. The food should be double-checked before it leaves the restaurant, especially when customers can’t even reach anyone by phone to fix mistakes. It’s extremely disappointing no one should have to taste their food just to confirm they actually received spicy chicken when that’s what they ordered. As a tired mom grabbing dinner after work, and for my child’s b day I expect my order to be right without having to chase the restaurant down. The fact that this location lists a phone number but never answers says a lot I believe they know what is going on Disappointed, and I don’t plan...

I went here and I got my food I got a classic chicken sandwich and a $6.99 big box combo I was eating in the car and it was pretty dark, it being past 9:30 and I picked up 3 fries and I bit into them eating only half of them and I was hit with a taste of actual poop and then I started to chew it slower and swallowed it thinking maybe it was my taste buds. Wondering what it was I turned the car light on and it looked like mold and then I smelt it and immediately started to gag, it tasted like how it smelt, I then went back inside telling the person in the front who took my order to smell the fry and he smelt it and he definitely was not pleased by the smell and then he got the manager and the manager put on gloves and started to break open the fry and inspect it and then he smelt it and apologized. The manager was polite and apologized and then I requested a refund which I paid with card and they were not able to do a card refund for about 10 minutes and they had to just give me cash back instead. I later puked all of it out hoping I do not get sick from this. I am also so upset that I forgot to take a...

I’ve never gotten Popeyes before and I live fairly close to this one, the other location is in roslindale which is much further. We drove there and once we got to the drive through to order it was all downhill from there. We had to repeat our order several times only to pull up to the window and start all over again. Our order was very simple I’m not sure why there was so much confusion. I took a picture of the receipt for proof. The kept telling us there would be no drink with the 8pc family style and we kept telling them we don’t want a drink. It was very uncomfortable pulling up to the window to two staff members practically hanging out the window giving us attitude instead of trying to clarify the order. After the experience it did not matter how the chicken tasted, the customer service left such a bad taste to begin with. I will not be returning to this location, I’d rather drive a little further for staff that actually know what...