DeRango the Pizza King & Premium Chocolates — Restaurant in Racine

Ordering through DoorDash often means paying more for each item than if you picked it up in-store. Today, I placed a $65 order, and the quality of the food I received was absolutely unacceptable.

I had specifically requested a hand-tossed pizza but received a thin crust instead. Additionally, I ordered three cheeseburgers, a large fry, and zucchini sticks. The way the food was packaged was disgraceful—everything in the bag was completely smashed. The zucchini sticks and fries were especially bad; they were so crushed together that they were impossible to separate.

When I called the store to address the issue, the employee who answered was indifferent and told me that, since I ordered through DoorDash, it was their problem, not the restaurant's. I expressed my frustration and asked him to inform the owner or manager, but I doubt the message will ever be passed along.

With so many other pizza places in the area, you’d think they’d care about providing better service to keep customers coming back. This was my first and last time ordering from this place. To anyone considering it—don’t bother. They clearly don’t care about the quality of their food or how...

The first time we ordered here they forgot our bread. We let it slide because we really like their fish. Second time we ordered they nailed it. Then we ordered party pizza for our foster sons b day party. Spent $$$ on that. We just ordered again today and had to wait over 2 hours for delivery of our food. (called a couple times too with no apologies or??) Not only did it come COLD but the fish sandwich was MISSING the top BUN. WHY??? When we called to tell them it was missing we were PUT ON HOLD & then told that if we wanted, they would bring us another sandwich BUT of course we'd have to wait and also give them BACK the sandwich that was missing half a BUN. SERIOUSLY? No apologies, No is there anything we can do to rectify this bad experience, NO Nothing!!!! SERIOUSLY??? 😠 Ummm your customer service just went out the window!!!! We have spent $150 at this place with 4 orders total in the last five weeks. We like their fish but not that much. I guess we'll go back to our old Hangout. Sorry your customer...

I arrived at the time DoorDash showed my friend’s order was ready for pickup. When I got there, Trent (employee) told me it wasn’t ready due to “their system” and that DoorDash would notify me when it was. I left, called my friend, and she immediately sent me a screenshot from DoorDash showing the order was already ready.

I called back less than 2 minutes later, and suddenly Trent said the order was ready. When I asked for the manager’s contact, he claimed he was the manager. I then asked for the owner’s contact, and he claimed he was the owner as well.

After searching online, I found the sister location and spoke with Tony, the actual owner for both locations, who confirmed Trent is the manager but definitely not the owner. Tony had to stop working the line to take my complaint because Trent refused to acknowledge his mistake or provide proper contact information.

Very unprofessional, dismissive, and misleading — especially for someone in a...