Chick-fil-A — Restaurant in Raleigh

This morning I had my worse encounter with Chick-fil-A. I never in all my years thought id ever have to give this chain a bad review. But today is the day. Its been coming for a while. I figured this location was just going through some changes and needed to be given some time. Every morning I order the same thing. I've been coming to this location for about 10+ years as its right up the street from work. Folks have learned my name over the years because i eat the waffle fries for breakfast and i dont mind the wait. As of late i've been indulging in the Parfait with granola and cookies crumbles on the side ( divine you should try it). Every morning they mess it up. My wife has told me i should check my orders. But this is Chick-fil-A they don't make those kinda mistakes is my logic. This morning i figured i get the heart shaped minis for my baby and my parfait. They called me the wrong name for the 2nd day in a row and messed my order up for the very last time. I went inside the establishment and asked to speak with someone in charge. Fella said he was the manager and i showed him the mistakes and he nonchalantly asked if i'd like it remade (this was the 2nd time it was made, i had to pull out front and wait). I told him no i'd like a refund because the mistakes have become worrisome and often. He put 2 free meals card on the counter which i declined because who wants free food that will be at this location wrong or messed up.Time is my issue, you wasted my time. Money comes and goes and you spoiled my appetite and made me late for work. I spent 22 minutes at your establishment. I asked for a card for the owner or whomever is his boss. He pointed to the wall and said grab a card and call. No cards that i could see. But i did take note of a number on the wall. I figured i'd just post a review. If you knew better you'd do better. Get it together please. In the meantime do check your orders before passing them...

I placed an order in drive thru I got the CFA biscuit with a hash brown, CEC muffin and a large hash brown and a chocolate cookie(app reward for the cookie.) I explain that the co worker I bought the CFA biscuit she didn’t like the biscuit because it wasn’t like the biscuits at a McDonalds or biscuitville. I kept the food to take back after I got off work. None of the food was eaten. I tried to return the food along with my receipt I was told by Nathan I couldn’t get a refund because CFA doesn’t issues refunds if someone doesn’t like the food or doesn’t want the food anymore. At this point I’ve pulled out my phone and recorded him telling me a consumer that works hard for their money, buys food doesn’t want it and you tell me I can’t have my money back. I explained to him I work customer service and I told him if I had a customer that came to my place of work and spent their money and didn’t like the product and had the food I told him I’d have to refund them it’s only right, I’d never deny a consumer there money back. I told him I’m not leaving the drive thru until I get my money back. He then tells me he is going to call the police on me I am a woman of color, I wasn’t rude, disrespectful or anything. you’d rather waste the police time and resources when crimes are actually being committed to have them come here instead of them just giving me my money back. This is completely wrong nor is it fair. I just wanted my money back that’s all I want. I will never go to any CFA ever again. The customer service is horrible. You can’t force someone that works for their money to keep something they don’t want. I’ve called corporate to try and get this resolved for my refund. This place will never get another dime from me once I get...

Horrible. I have no idea why I keep giving this location another chance, it just keeps getting worse. Every time I go they find some way to talk about me but not to me and mess up my order or don’t take my order at all. Tonight I went to the drive through at aprox 6:15 pm and pulled up in the right lane. The left lane was going by faster as the person in front of me in our lane had a longer order I assume, which is just fine. However, I had already been waiting because of that and once the car in front of me was done the girl proceeds to walk off and talk to someone else about either leaving that post or for the day. She looks right at me then asks for someone else to take my order and they said they couldn’t because they had to change out their IPad. All the while the 2-3 other workers continue to take the orders of the cars in the next lane. Never did they speak to me or communicate to me what was going on the several times they looked right at me so I just drove off. This also happened the last time I was there. The girl in front of me taking orders finished the order of the car in front of me, looked right at me and kept walking and started taking the order of the car behind me! I’m looking around for someone to help me and hearing people that work there continue to talk about me saying “why isn’t she moving up what does she need??” Seemingly frustrated about me not moving, but again never asking me what I needed but talking about me. I had to say “I’m not moving up because no one took my order and she looked at me and walked right passed me to take other orders, so if someone could take my order I’d be glad to move up.” So chaotic, rude and regularly get my order...