Moe's Southwest Grill — Restaurant in Raleigh

Ordered takeout last night from the Brennan Station location and was notified by email they received the order and it would be ready by 5:49. I arrived at 5:49 and already there were 5 other people waiting for their pick up orders. As people kept coming in to dine, us pick up orders stood and waited. No pick up orders were being prepared. Instead of having one employee working on pick up orders and getting us out of the restaurant; we were ignored. I know they were busy and I get that, but something should have been done to get us waiting for orders out of the restaurant. Another option would have been for them to stop taking people coming in and just mention to those people that they need to get caught up on the to go orders and they’d be right back; point to the 6 people standing over waiting and apologize and take care of us. We all waited as patiently as we could, but very disappointed last night. I’ve never experienced this at this particular location. I stood and waited for my order for over 25 minutes. People that were there before me; where still waiting when I got...

Placed my order online at 4:30pm to ensure that it would be ready so I would have ample time to pick it up on my lunch break at 5:30pm. I arrived at 5:35pm, and my food was NOT waiting on the shelve. The cashier asked "is it not on the shelve? Well apparent not, I'm asking you for it. I failed to mention, prior to arriving, I spoke with Sophie to ensure that my order was received and to make sure that the extra chicken that I paid for would be included with my order, because my last two orders was missing the extra $2.59 chicken! The staff did try to find the order while assisting other customers. Finally , someone with a black shirt came out and asked me for my order number, I gave him the order number, asked where was Sophie, he stated that she was in the back, he was just coming on, and would get my order prepared. 15 minutes of my lunch break spent looking for my order, 5 minutes of them looking at each other, and 5 minutes to prepare my food is too long to wait for an order that was placed an...

Clean and friendly employees. However, the employees here clearly don’t know what they’re doing. Charging me something different for the same thing every time I come in. I’ve been eating at moes every week since 2014 yet this location always has something different to charge me for every time I’m there. I don’t care about a price, I care about good customer service and correct information. If I came to Moe’s with a $10 bill and was able to get a certain item, I should be able to come back next time with $10 and get the same thing. But no, my food VARIES from $7-$11. Wish I wasn’t so obsessed with Moe’s but I’ll just find a different one to go to since nobody at this location can ever be on the same page. Again, I DONT CARE ABOUT HOW MUCH IT IS, so don’t get my concern misconstrued. Do better. I am the paying customer. Get all your employees to do the same thing so you don’t...