Papa Johns Pizza — Restaurant in Raleigh

Listen I don’t leave negative reviews, I try to only leave positive reviews that help but this is so frustrating I feel the need to. If I could I would give zero stars.

I ordered pizza a month ago and it was delivered to the wrong person after being 40 minutes or so longer than it said it would be. The pizza itself was also poorly made and tasted like cardboard. My husband has allergies so he couldn’t eat dinner that night and I was very frustrated. I called in and shared my story in a kind way saying that I was just looking for answers and was told to share it with the manager. I did share the story and was told he was very sorry and that DoorDash had delivered for them and had messed it up and to call in next time we wanted pizza and we had a store credit. He was even clear not to use the app because the systems don’t talk. He was very kind and helpful and I felt frustrated that it happened but taken care.

Today I called in to use that store credit. I wanted to just reorder the same thing from that day. I called hours in advance to try and avoid it being super late. I get transferred to a manager and was told “I don’t know told you we do that but we don’t. I can’t help you.” I tried talking with them and they said “I don’t have any of the info, I can’t help you” I told them I can share order number everything but they just said you can pay for a new order but we won’t honor whoever told you that you would get credit” Honestly the tone of the 2nd manager was dismissive and rude.

I would love to have a place near by that delivers to our house. I would love a pizza place that honors its word but this place isn’t it. Look elsewhere for good pizza, to get what you ordered, to get it on time, and to not be rudely told you are wrong...

Ordered 2 pizzas, was told it would be 45-50 mins for delivery.......... Fast forward 1½ hours...... still no pizza, kids are mad and complaining. I called the store was told the pizza had left the store "4 minutes ago"( I live less than 2 miles away(2 stop lights)).......fast forward 15 minutes......STILL no pizza...... kids are organizing a pizza rescue plan, involving me going out to find our lost pizza and missing driver. Called store back and now all they say is the pizza is "being delivered to you as we speak".....WRONG.... 15 Minutes later pizza shows up, kinda warm but not hot. No compensation not even an apology. Guess I need to switch...

Ordered a pizza last week: Small extra sauce cooked well done w/ mushrooms. I was given a piece of crust with sauce and mushrooms on it. Called and they wanted to know if I just wanted a credit, UNNACEPTABLE. Ordered again the following Monday I ordered a pizza for free (from being a loyal customer with the papa johns rewards program) and got a pizza that looked thrown around and cut so poorly you would have thought it was a blind man doing the pizza cutting. I don't know what's up with this store but it needs an attitude readjustment. Corporate has already...