Arby's — Restaurant in Rancho Cordova

I went there and made a relatively large order. One cashier ran my card and left the window. Another cashier approached the window and repeated the amount and I told him I had already paid. He said the transaction didn't go through, so I checked my bank app and it showed a pending point of sale for the amount. I told him I'd already been charged. He ran the card again though, then I have TWO pending charges on my account. Then he tells me that the register says the transactions didn't go through, and I showed him that they did. He then phoned who I presume is a manager and gets off the phone tells me he can't give me any food because it's such a big order. I said, "I want to make sure I understand. I paid and I'll be charged twice and you're telling me I have to leave here empty-handed?" And he told me to come back to the location in three days. I said I'm not coming back unless someone will compensate me for the gas money, I don't live locally. I told him I know it isn't his fault they have a faulty terminal, and I paid $100+ and received zero food in exchange for my money. Bad business. I went to Panera instead, where my card worked just fine. Now I have 3 pending transactions, but only got food from their competitor.

• Update: I went to the link in their response to this review and received 2 coupons for a free sandwich. That was underwhelming for $100 out of pocket. I tried calling the location and was told that their records only show a single charge, that the pending charges wouldn't go through, and if they did, to wait several days and call back. Both charges went through. I called back and was advised I could only be refunded if I drove all the way back. The manager said the error was with the credit card company. But I had no issues 20 minutes later at another place. Two days later, she called me back and said she was able to somehow process a refund. I got my money back after a...

I've been to this Arby's on Sunrise a few times and had no issues until yesterday. My co-worker and I ordered around noon in the drive-thru and received it our food within a minute after the order and before our payment went through. Getting food this quickly wouldn't be an issue but we both had issues with our food. My soda didn't quite taste right and my jalapeno poppers tasted old or quickly rewarmed which doesn't taste good. What made things worse is that my co-worker's turkey sandwich wasn't made to what he requested and then he had food poisoning symptoms after eating his food. The employee's working yesterday were taking too many shortcuts or not caring which is dangerous to their customer's health when working in the...

Intentionally overcharging for product. I wanted to order just 2 individual Waygu patties without bun or other ingredients. Drive thru worker said patties were $5.each but I would need to pay for full price of sandwich and they would only discount $2.off 2nd patty. I'm on a very strict 0 carb diet and other restaurants have no problem charging for meat only. For example I get 7 patties at innout burger for less than $10. I understand Waygu is more costly and I was willing to pay $5.each but not to be gouged for full sandwich pricing. This is very unfortunate experience. If they are going to have a fixed price they should...