Chipotle Mexican Grill — Restaurant in Rancho Cordova

I asked for a half and half meat choice on my burrito bowl, by selecting chicken and beef steak. When I asked for half-and-half portion, the server gave me a “funny” look and then I said “if that’s OK.” She timidly dipped the spoon into the chicken and scooped LESS THAN HALF of a regular portion and did the same with the beef. As I walked up to the cashier the server said “chicken, no, make that beef steak.” I was charged an extra .50 cents over the chicken price. I asked Tanya the cashier why .50 cents extra and she smugly replied that I chose steak. I politely explained that it was a half portion and a small one at that. Tanya then replied; “that’s just how we do it here, if you order half and half, we charge for the more expensive meat.” I politely explained that the portion was VERY small and that it did not seem right. Tanya again dismissively said, “that’s just how it is here.” Nobody told me about the add charge when I ordered, as they normally do when buying guacamole. I now live on a fixed income as I’m disabled. Is the .50 cents going to financially hurt me deeply? Probably not. I felt a little punished for asking the server to mix up my order. I should have been advised. Tanya was a little smug, condescending and dismissive. I didn’t appreciate the treatment or the add charge for the tiny portion of both meats. Was my burrito bowl fresh and delicious? Yes, but the meat was very sparse and felt gouged. If I am out of line here please let me know. I have been a loyal customer to chipotle for over 10 years. When the media was beating you up, I continued eating at Chipotle and kept telling people that the food is excellent and that there are no problems. Can someone please email me and advise if I am in the wrong. Additionally, if there are special rules about how I’m allowed to order food at Chipotle, could you please send me that so I don’t make the mistake in the future? Sincerely, a loyal...

I like Chipotle food but have discovered a huge flaw in their app and service that upset me so much that I'll never order from them again unless they fix it.

I run a business in Rancho and buy my staff lunch every Friday. We used to order from Chipotle regularly until I got bit by their poor customer service practices. Each order was $80-$100. I used their app to place and pay for orders. Had no issues before the pandemic. Then I placed an order 11/2021 for 8 meals and paid for it on my CC via the app. You have to pay in advance using the app. When I arrived at the restaurant to pick up my order and due to supply chain issues, they were missing several key ingredients that really affected all 8 meals. Now I understand supply chain issues. I experience them in my business. But Chipotle never communicated any issues via their app or even after the order was placed. I didn't find out until I showed up to pick up my order.

I didn't want any of the food at that point since it wasn't made the way I ordered it so I asked for a refund. Guess what? They don't issues refunds for app orders in their restaurants. I would have to email their customer service and request a refund. It was a huge pain in the backside and took a week+. Never again. Here's another fact...You can't call their restaurants in advance of ordering via their app to see if they're out of ingredients. When you call the msg specifically tells you that restaurant employees don't...

I usually go here at lunch a few times a week and have a great experience. I took my family there last night (5/6/17) around 6p.m. so we could all take a break from cooking and enjoy some quality food. My daughter was ordering a burrito and trying to decide which kind of beans she wanted and the a larger African American employee with darkened acne scars (no name tag) asked her forcefully with an unnecessarily raised, frustrated tone five times in a row without pausing what kind of beans she would like ...Quite literally giving her no time to answer and bringing her to tears. My daughter did not understand why she was being treated like this and neither did I. She is only 9 years old and has never been so disrespected in her life. I certainly did not think Chipotle would be her first experience like this. I had to send my daughter over to my wife and finish the order myself ...I will not be bringing my business or my family here at this hour any longer and if I do see this woman during lunch time, My work crew whom I have informed of this experience and myself will simply take our...