K-Designers — Local services in Rancho Cordova

Beware of K-Designers: A Costly and Frustrating Experience

In early April 2024, K-Designers completed the installation of a shower and bathtub as part of our home improvement project, aimed at enhancing our home’s value before putting it on the market. However, what should have been a straightforward project turned into a prolonged and frustrating ordeal due to their negligence and poor customer service.

On the final day of installation, the contractor cracked our countertop. This single mistake led to a nightmare of delays, miscommunication, and unexpected costs. It took four months of persistent follow-ups before the countertop was finally replaced in early August—only to discover they brought the wrong one. Instead of a countertop with two holes for faucets, they delivered one with three, rendering it unusable with our existing setup.

To resolve the issue, we purchased new faucets from Lowe’s to accommodate the incorrect countertop. Unfortunately, five months later, both faucets began leaking. K-Designers sent out a repair person who claimed to fix the issue, but the leaks continued. When the same technician returned, he managed to fix only one faucet, promising to return for the second. He never showed up.

After repeated calls, a manager finally informed us that we would now have to pay out of pocket to fix the remaining faucet—even though the problem stemmed directly from their initial damage. To make matters worse, we were told to remove the defective part and take it to Lowe’s for an exchange, only to find out Lowe’s does not carry the required part. This means we now have to buy two entirely new faucets and go through another round of installation, all because of K-Designers’ original mistake.

This experience has been not just frustrating, but costly. The home improvement project itself was over $25,000, yet K-Designers refused to take full responsibility for the damage they caused. Their slow response to replacing the countertop delayed our ability to list our home, pushing it from a prime selling season into fall and winter—potentially affecting our sale price.

The bottom line? K-Designers’ negligence and lack of accountability have made this entire experience a nightmare. If you value your time, money, and peace of mind, I strongly urge you to consider other, more reputable contractors. Businesses that cause damage should be held accountable, and homeowners shouldn’t have to fight for basic customer service.

Let this be a warning to others: K-Designers does not stand by their work.

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When we bought our home in 2011, there were some items on my wishlist that I compromised on. The master bathroom was one of those items. Since our home was built in 1962, the master bathroom did not include the modern day luxuries, let alone a bathtub to relax in after a stressful day at work. I thought that a bathroom remodel would be out of reach for a long time. But, that didn't stop me from signing up for a free in-home estimate at the Sacramento County Fair. What I thought might be a huge waste of time turned out to be the beginning of a great experience.

Tom Lynch, a K Designers Marketing Director, inspected our bathroom and gave us a very thorough presentation. It wasn't just a sales pitch. It was an introduction to the company and their "it's all about the homeowner" attitude. Tom was courteous and professional and made us an offer we couldn't refuse. I was finally going to get my soaking tub!

Our installer, John Mello, was the icing on the cake. He was friendly, professional, and a perfectionist when it came to his workmanship. And, this was no easy job! John converted our teeny tiny shower stall from the 60's into a beautifully updated tub/shower. In order to do this he had to tear out, rebuild, and re-frame one of the bedroom closets (my husband's of course). He did such a great job on the wall.. it looks like it has always been there.. and the new tub/shower looks great!

After deciding to convert the shower, my husband and I thought it would be a good idea to tear down the wallpaper, replace the vanity/sink, and get rid of the nasty linoleum floor. In hindsight, we should have just had K Designers do the work. But, we figured it would be simple enough and we could save a little money. Even though K Designers wasn't doing the work, John gave us helpful tips for the do-it-yourself portion of the bathroom (which we are still working on). When it's all said and done, I will no longer have the master bathroom that I settled for. Instead, I will have a bathroom that I love.

Thank you K-Designers and...

Very poor craftsmanship and unprofessionalism from this company. We had siding, soffit, fascia, and gutters put on and have had nothing but issues from the start. Most recently we had a flood in the basement due to the poor instillation of gutters and inappropriate placement of a downspout. When we called the project manager he said part of the issue was our roof was not up to code. After calling the city inspector and a local roofing specialist I found his statement to be untrue and the reason for the leaky gutters due to misinstillation if flashing. They have also done an inadequate job installing the fascia. There are many gaps and the fascia is coming off of the house in multiple places (this is less than one year old). Furthermore the gentleman that installed the fascia installed it underneath the gutters and told the boss he removed them. We were at the house and watched him install the fascia underneath the gutters, this is not the appropriate way to install the product and may have also lead to the leak in the gutters. Upon completion of the fascia instillation many gaps were noted and the installer instructed us to buy paint. I did not pay $10,000.00 to have to paint gaps. Upon completion of the project the company has been very difficult to get a hold of for repairs. The initial siding installers left many holes and we asked that the pieces of siding with holes be replaced. We were patient and told K-design that they could bring the product next time they were coming through town, apparently they continued to forget about us, after months of calling about replacement siding our color was discontinued. I would not recommend this company. They are not professional, they are difficult to get a hold of on the phone and do not return phone called in a timely manner and overall poor craftsmanship. Consider spending your...