Alberto's Mexican Food — Restaurant in Rancho Cucamonga

Tuesday night we came to order food and we had terrible customer service. We waited 10 minutes for the guy to take our order and kept saying hello to see if maybe the intercom wasn't working. As soon as we moved and the next car was there the guy greeted them and took their order. So we were going to order at the window and the guy was rude saying we couldn't and raising his voice at us. He wanted us to get back in line to place our order when he didn't even do so the first time. We asked for the managers info more than once and he refused and said he doesn't have it. He wasn't even wearing a name tag. He then took our order and brought it to us outside and we ended up getting food poisoning. So I would hate to assume he tampered with our food but for $40 that was not worth it. Would not recommend getting food during the night maybe morning hours while manager is on sight. No one needs to deal with that mans attitude. I hope he talks to him about proper positive attitude at...

On 2/17/16 I went through the drive through and it was raining. I waited and then said hello put my window back up lowered it again and said hello again. This happened for 4 - 5 times and nobody answered. Finally the guy "your not the only customer" not "how can I help you or just a moment". I told him I was waiting to order and was getting drenched. I went to the window and a guy in the background was making fun of by yelling out hello, hello, hello and he would not stop and the guy at the window who was rude to begin with did nothing. I told him how would you like it if that was your mother being made fun of and he said he would be pissed and yet did not tell the guy to stop. I can't believe the people they employ in the Rancho Albertos on Foothill. I will never go there again and will tell everyone I know not to go there. The guy making fun of me was Casarito. or Casario. The manager was not there. I guess they need a manager there...

I've decided not to go to this location again. So my order was not complete. They forgot to bag a few items. I had waited a long time in the drive thru and finally got to get my order, I was told I'd have to go inside to get my hot sauce because they weren't made and there's a long wait of cars behind me. I was one of those cars that waited. The associate was bothered that I asked and she was extremely rude. Also, there is no way to reach the store. They don't provide a number online. I wanted to call and let them know my order was not complete.

UPDATE:

It's been maybe 2 years since I've visited Alberto's. I decided to give Alberto's another try. I ordered a shredded beef burrito with extra onion and bell pepper. It was 95% onion and bell pepper and 5%. I am not exaggerating. I will definitely never return. Pepe's on Foothill...