Del Taco — Restaurant in Rancho Cucamonga

This del taco on Archibald is the worst one to exist. I was a restaurant manager for 6 years for fine dining. If I treated my gusts the way the manager and staff treated my dad, I would have been fired and the my staff written up for following poor leadership. She was extremely rude when he was trying to order tacos and chicken rollers... she was basically being a bully. Laughing at his accent, talking down to him... the staff followed her lead and repeated her behavior.. he's owned restaurants.. her attitude didn't faze him, but I was absolutely disgusted. AND on top of THAT! My 4yr old daughter was sick for 4 days due to food poisoning- cross contamination... That manager just didn't care and it was very obvious just with her attitude... And for the first time ever in my life I became a Karen... I contacted corporate, the health department, the city... everyone. My daughter was almost hospitalized... and this place ended up getting shut down by the health inspector for a few days for 3 violations... this location actually gets reported a lot! Like every 3 to 6 months! That is NOT good! Do NOT go here!!! Go to a different location or to taco bell across the street... I haven't been back since. Oh, I got sick too. But only for 24hs.. my daughter got the worst of it. Nothing worse than your child getting sick due to negligence... And I never heard back from anyone but the...

Walked in at 8:45pm on a Thursday night... placed my order and wasn't asked if I wanted it for here or to go.... got my food real quick (less than 5 minutes) but in a bag... we sat down and started eating. At exactly 9pm the manager in charge yells "the store is closed".. My date and I guess that meant we couldn't order any extra food and continued to enjoy our dinner... Around 9:07 he then yells from behind the counter that we have to leave the restaurant very rudely.... Now if he would've said "hey we close in 15 minutes, and your food has to be to go" then MAYBE I'D UNDERSTAND but that wasn't stated when we ordered our food... I worked at In-N-Out and Chipotle and if I ever tried to kick out customers while they were eating after spending their hard earn money...I'd be fired the next day!...I've had bad customer service but never have I experienced the disrespect while eating any meal in my life... I will NEVER EAT AT A DEL TACO EVER AGAIN!! YOUR ESTABLISHMENT NEEDS SOME RE-TRAINING ON CUSTOMER SERVICE!

I ORDERED 2 #2 1 REG 1 SMALL 1 FRY WAS CHANGED TO AN...

11/18/2021 10:50pm ROBERT was so rude we will not return to this location

I’m sitting in the drive thru with my kids , the worker started talking but intercom was loud so I said excuse me ? I wasn’t sure if he said he’ll be right with me or if he was ready for my order

He then followed with Oh My God… I questioned if he really just said oh my god …I was completely caught off guard. He asked if I was ready in the rudest tone …

I said yes but you’re very rude He replied that I rude… I cant even order because I’m furious- will definitely report to manager or corporate because I’ve never experienced something like this in a drive thru just for saying excuse me at the beginning of an order.

If del taco workers can’t handle a rush they obviously are putting customer service 2nd and their frustrations first. Before I drove off I asked for a manager,there wasn’t one so I asked for his name , he said Robert. Then shut the drive thru window yelling to pull forward. Meanwhile I’m with my kids and tried...