Philly's Best Cheesesteaks — Restaurant in Rancho Santa Margarita

I purchased 2 BBQ Cheesesteaks plain (meat, cheese, BBQ, on Bread) from the Rancho Santa Margarita location of Philly's Best. They cooked the steaks on the back of the grill while chicken steaks were cooked in the front. When chicken steaks were topped and done, they moved my steaks from the back of the grill into the same space as the chicken steaks. They partially cleaned the grill by scooping up the previous ingredients and placing it on the previous order. Not all ingredients were transferred. This mixed left over toppings into my steaks. When my steaks were finished, they scooped up leftover toppings and placed the items into my sandwich. Toppings from the previous order were on the wrap used for the first sandwich. Those toppings smashed into the bread of my sandwich. Then they used the same knife from the previous order to cut my steaks. It had toppings on the sides and was not wiped. The result, my 2 plain BBQ cheesesteaks had chicken, onions, peppers, and other ingredients mixed in. As I was in a hurry, I left disappointed with the experience and to not waste $19.00, I ate some of the meat and tossed the rest.

I submitted my concerns through the Philly's Best feedback form and received a response which contained the following: "As an independently owned and operated location, we have forwarded your comments to our franchise partner at this location so that the issue you communicated can be addressed."

It's been 2 weeks and the owners of the Rancho Santa Margarita location have not...

I decided to order through GrubHub, and I must say, it was a fantastic experience! The prices were really reasonable, and there were some great promotions available that made it even more appealing. The driver arrived promptly and was very courteous. As for the food, I ordered an Italian Sub, and I can confidently say it might just be the best one I've ever had in California! The flavors were incredible, with fresh ingredients and the perfect balance of seasonings. Overall, it was a delightful meal that I would...

6 pm on Saturday night. There was one other customer, and all the tables were dirty. The workers were nice, but with three of them and no customers, you would think they have time to at least clean the tables. Great fries, but the cheese steaks were disappointing. The bread was stale and chewy, like it came out of a microwave. Being from Philly, I remember the east coast for having great bread and very fresh ingredients. Invoice 10060...