Hardee’s — Restaurant in Rapid City

Hardees #1503276 in Rapid City, SD. When we walked in to order our meals and the staff working could be heard yelling and swearing specifically using the F-word. At the time there were several adults and children in the lobby. When staff finally came to the counter another employee (white male, tall, blond, glasses, facial hair) came from the kitchen area using the F-word. My mom told the employee he needed to watch his language. The employee taking our order stated that he tells the other employee this all the time. The swearing employee went back to the kitchen area and stared me down because he’s not mature enough to deal with not swearing. While we were finding a seat we both heard my moms first and last name. Weird since we paid with cash. We’re currently waiting for our food for 20 minutes, fully anticipating that it will be spit in. We finally gave up after a group of 6 that arrived well after we did got their order before ours. We asked for a refund. The swearing gentleman was forced to come to the register to refund us. While coming to the front he said something to the gal working drive thru though the head set. He then seemed confused once he got to the counter why we would want a refund. My mom told him that we’ve waited long enough and reminded him of his swearing that we’d heard as soon as we walked in the door and the swearing we both witness him do. He then lied to our faces saying that wasn’t him. I realize that Hardee’s isn’t the most glamours or high paying job there is, but this particular Hardee’s could use a crash course in professionalism and perhaps there needs to be a capable manager working at all times as it did not appear that there was one working. I enjoy Hardees but will no longer be patronizing...

Stopped in for food last night. Extremely disappointed in how this location operates. Trying to order none was inside the kitchen or behind the counter. I said hello 5 times ended up waiting for 6 minutes before anyone came out. The girl at the counter reeked of weed.... I know people smoke... but you need to do your job not get high.. I was the only person there I finally ordered my food. It took almost 20 minutes to get my food. When I finally forgot it was cold.. if it wasn't for the group I was waiting on I would have left.. It was completely unprofessional of the staff when they are to busy goofing off and chasing eachother around the lobby like kids in...

Hardees on N. Haines Ave.

There were two pickup orders. Each order had the butly one get one free breakfast frisco sandwhich.The older cook messed up and only gave 1 sandwhich per order. The younger male running the drive-through was yelling at him for messing up. So the cook started the other two sandwiches. By the time they were done, the first two sandwiches weren't hot anymore. They bagged them instead of leaving in warmer. Another worker proceeded to ridicule the cook, only making him mess up another order. This entire situation was unprofessional. Customers could see and hear all of this. We both ended up with cold food and a bad show....