Burger King — Restaurant in Ravenna

Each time I go to this location something is nearly always messed up. The last two times I've went have been bad. The first time I had asked for extra mayo and tomatoes on my sandwich they never added the mayo. When I went back to get it replaced they gave me burnt chicken and I had asked for extra mayo but they just put the mayo everywhere and made the sandwich very sloppily. I didn't even want it replaced again at that point but the manager offered to remake it himself so I went and got it replaced as I literally couldn't even eat the burnt chicken. This last time I didn't even get the correct chicken that I ordered and the onion rings I ordered were absolutely disgusting but I'm tired of wasting my gas to go out and get my order replaced. The onion rings were super old and hard to eat I threw them out because they were basically not even edible. I wouldn't go here to be honest unless you don't care about something in your order being messed up. I've literally even had breakfast orders messed up to. One time I was on my way to church and couldn't even go back and get it replaced. I've gotten cold sandwiches, stuff that I didn't want on my sandwich or lack of the items I requested, etc. Anyways there ya go be careful on where you go to eat lol. I will say this I've had way less issues with orders being messed up in the morning than in the evening though so if you want something decent I would go before the evening time you'll have a better chance of your order not being messed up in...

Never again. Frequent missing items when using drive-thru; shake machine constantly broken. Ordered online 11/19/23, arrived at DT, informed no shakes (again). I replied just refund the $ for the shake and was told "I can't do that." So I guess I was expected to eat the cost of the shake. So I canceled entire order and got a "refund slip." After 10 days, no credit to my acct, I called, was told "bring the slip in, we'll refund cash." I couldn't get there until evening. Drive-thru person named Wendy was very rude, argumentative, saying "I don't know why you were told that" and "we refunded your $, see the slip." I reiterated I received no credit to my acct. She put the responsibility on my bank, so I have to do a charge back. This is the worst BK, rudest people, and apparently stupid. So 2 trips for me, 1 phone call, no service, no food, and now I have to contact my bank. This is BURGER KING'S error; not mine, not my bank. Don't go there. Never again. And FU to Wendy. Way to resolve problems and handle customers. Calling BK corporate tomorrow. This store needs to shut down or...

Horrible food quality, management should be fired for not training employees properly. Ordered 2 whoppers, large onion ring, and 2 chicken fries all fresh. Instead I received 2 cold whoppers that taste cold and old, old already cooked onion rings have been just tossed in the fryer and given back to me. Hard and stale, the entire meal. It would make sense to actually care about food saftey and the food being served ESPECIALLY DURING COVID times. I guess this specific burger king wants to run the risk of making someone sick. But one thing is consistent, very very poor food quality. This burger king has messed up my order for the 5th time. Do not recommend anyone go to this burger king, because this is the food standard by burger king. Done with this location's food quality. I...