Freddy's Frozen Custard & Steakburgers — Restaurant in Raytown

I've been running through this Freddy's for the last couple years, and in the last 6 months there has been a noticeable downtrend in their quality and service. I'm not sure if it has to do with turnover and staff, difficulty hiring enough staff, or just difficulty in finding good quality staff? On my most recent trip I ran through on a Sunday evening around 8:30. The drive-thru line had eight or nine cars in front of me. From the moment that I got into line until I actually got my food was over 35 minutes? But I love Freddy's food so the weight should have been worth it. But not this time. I had ordered cheese curds and fries when I got to the window they had my fries done but hadn't started the cheese curds yet. There was one girl working at the window who seem to be working hard trying to get all the drive-through orders organized and in the right order. There were six other employees standing back in the kitchen listening to music laughing and dancing. Nobody seemed to be too concerned with making food or serving customers? The girl at the window kept yelling for help, and the first two or three times the other employees just ignored her. When she finally got someone's attention they begrudgingly drop the cheese curds. When those got done they brought them over the window. I was given my order and I pulled away. By now my fries were all cold. Not exactly that Freddy's experience we've come to know and love. I'm hoping their staffing issues get resolved, and they do better training with their staff as I love this location but this experience would have turned me off if it was...

I usually have a decent experience but on January 1st I placed a pickup order through Door Dash. I arrived at the estimated pickup time at 10:15 PM. I go to the drive thru window and watched 5 employees look at me and completely ignore my presence.

I then try calling the restaurant while still sitting at the window to explain that I'm just here to pickup my order since none of the employees were professional enough to come to the window to speak to me. As I'm placing the call I then observe an employee pick up the phone and send my call straight to voicemail. Really? SMDH!

So then I leave a voicemail explaining what had happened and that I hope management addresses their staff on how to communicate with customers and not blatantly ignore someone that they all looked at and did nothing to address what the situation was or that an order I made wasn't being fulfilled.

I then decide to park and try to go inside, I get up to the door and see a sign stating that they were closing the restaurant at 10:30 PM due to being short staffed. I understand that things can happen. But what I don't understand is why no one would come to the window and explain that situation so I could cancel the order on the Door Dash app? Is taking a minute to explain too difficult? Or are people really this lazy in 2022? Because there wasn't a sign stating that anywhere on the window. Rude AF!!! Also if you're closing early then notify the Door Dash app the reason and don't accept orders Jesus! The lack of common sense and non existent manners is...

My Wife and I stopped in this past weekend to grab a snack and had one of the worst "customer service" experiences ever! the drive thru was busy (as usual, no big deal) when we got up to the window (10 minutes after we ordered) we looked at our order (large cheese curds) and determined it wasn't right, they'd given us a small order. she wanted to argue that we were wrong. We handed it back and told her we wanted a refund (by this time some of the other employees were gathering around the window) the woman we were talking to spun around, threw her hand in the air (in an f-you fashion) and walked off. I said "don't walk off, give us our money back. another girl closed the window, four of them kept staring in what, I guess, was supposed to be an intimidating manner. The initial girl finally came back, made a few phone calls, and finally gave us our money back, all the while holding everybody behind us up for 15 minutes. I don't normally roast companies on reviews, but I sent an e-mail to Freddy's corporate website shortly after this happened, requested that they contact me, and I've heard...