Scooter's Coffee — Restaurant in Raytown

Fantastic place if you don't have a dairy allergy. Been going to this location a lot lately, much preferred over Starbucks it's way faster. Last time I was there it was in the evening, and I always request almond milk because I can't have the real thing. I did not receive almond milk last time, couldn't tell the difference until my stomach was on fire half an hour later. Mistakes happen, I get it. Went back this morning, ordered a drink for myself and one for my wife. My wife likes half and half in hers, I cannot have dairy. The cups were not marked and when I got home I wasn't 100% sure which was which. My wife was very confident she got the right one but after testing both I had zero confidence my drink was made dairy-free... Threw it away rather than risking ruining my entire day. Very frustrating. I love scooters, but I have lost confidence in their ability to make my drink correctly and because real milk will ruin my day, I...

I ordered the oatmeal and the topping wasn't included. I went back to get it, and they didn't seem to know such thing existed. Pulled up to the window and was just stared at. Asked for them to toss the oatmeal and was told I had to get out of the car and go to the dumpster. Requested my refund and after several minutes was told they didn't know how. Advised to return "sometime tomorrow" to speak with a manager. I asked when tomorrow...barista said she didn't know. Asked how will they know about today's issue...barista said she'd give them my name. I gave it but don't believe she wrote it down. Then she turned away so I drove away. Here's my name with this review. These are children (mine worked here) and mistakes happen but someone who knows what to do should always be present. Lack of training, poor customer service and proper communication skills need to be addressed ASAP. This is...

This franchise has been lacking in customer service for s while. Twice this week I have been late to work because of workers coming in late. The girl this morning said her alarm did not go off. Thirty minutes later I asked for a carmelicious blender with two extra shots whipped cream with no drizzle,wrong twice. She even put chocolate drizzle and caramel drizzle in there after I said twice no drizzle! Two cars through in 30 minutes,a manager needs to make sure there are workers there at 6am. $8.36 cents for a coffee I would like it right! In the past few years,several times no one has been there at 7am. The owner needs to get more involved. Very frustrating and they are losing a lot of business,saw at least 10 cars pull out at $8.00 that is $80.00 minimally in a 30...