New Happy Family — Restaurant in Reading

I used to like this place alot and in the past I had written a pretty good review for them but I just took it down!! The other day I had ordered from here and I was extremely disappointed!! I did order a good amount of food my bill came up to almost $40.00 plus a tip for the delivery driver... Usually this place can take to an hour to an hour and a half to get your food but this time it actually came pretty fast within 35 minutes... When I got my order I could already see through the plastic outer bag that the inner brown paper bag was totally soaked with the gravy from my order.... When I open the bag my order was totally upside down and my container was open (which that is why all the gravy leaked out)... Not only that, one of my orders was the "pan fried wonton".... When I open that up, I seen all of the wontons were actually burnt with some almost black on one side not only that the container of soy sauce they put in with it was completely empty because they did not put the lid on right!! I did call and told them of the situation but I wasn't expecting anything in return for it... Unfortunately now I know I have to go to another Chinese restaurant in the area because I was really unsatisfied and disappointed in them for all the money that I had just spent and wasted there and for all the money I had also spent there in the past!! So will I go here ever again?...

3 years ago I left a big positive review, I have forever loved this place and always recommended when a recommendation was asked on a popular local FB page..2x in a row I have had bad experiences now. I normally ordered 1-2x a mth for over 27+ yrs..but besides today..it's been several mths, now I believe I'm done with this place. Ordered General Toa's lunch special today..there was absolutely no chicken in the breading..zero..I'm not even being dramatic..and each piece tasted like a crunchy breaded cracker..wtf? Top it off each piece tasted burnt..I have never experienced this ever here. Been huge fan of the Wonton soup forever..now they don't add scallions and herbs..it definitely made it pop when they did..BUT the House Special Lo Mein is still incredible!! Just not enough to keep me coming back 😏 $29.50 for large house lo mein, horrible General Toa's lunch special and wonton soup..it's alot when it's not good..but i would've paid more if it hit my expectations like it has for decades. Burnt bits in photos was just enough to make each piece taste burnt..oh well it was a...

This is the worst chinese restaurant in Reading! I used to order from here all the time and have no problem, but today my food was cold and the meat wasn't cooked right i ordered over $50 of food and didnt get my soda that the guys promised so I called back and said to the owner he forgot my soda. He started yelling at me and said no because I didnt say anything about a soda.He started to get loud with me on the phone I told him to calm down he doesn't need to speak to customers that way.he started to curse at me, said he doesn't care and called me out of my name and hung up on me. I demanded my money back so he sent the driver back to pick up the food. The owner called me back and threatened to call all of the chinese restaurants so that they didn't take my order lol. He called me out of my name again and hung up. Lmao I will never understand the disrespect of a restaurant owner. Order at...