Oye's Chinese Restaurant — Restaurant in Reading

Coming in to Oye's Chinese Restaurant and bar, we were first greeted with a small koi puddle with waterfall in the entry way and a host stand that looked pretty grand, from what I remembered, on the left is a long bar that was stocked with TV's showing the game and on the right was a nice restaurant. They had pretty elegant decor, nice table setting (appetizer plate, knife, fork, folded cloth napkin, and disposable chopsticks, which to me seemed out of place when everything else was nicely done), good ambiance with low lighting, and the place looked clean and modern. There's a nice life-sized statue of one of the terra cotta army guys. My girlfriend and I got a table and sat down. The place was mostly filled on a Friday night, which was a good sign. A cleanly dressed server dropped off our menus. Another server came and asked us if we wanted any drinks. He actually startled me with how abrupt he was. I asked for water first and he quickly grabbed the drink menus from us. I don't think he realized we hadn't looked at it yet. Our first server brought our waters back with a large smile. I asked her if we could get the drink menu back to which she happily brought it back to us. I ordered the sizzling seafood platter with rice and some unagi sushi. My date ordered Vegetable chow foon and tomago sushi and a seaweed salad. The seaweed salad was good it had some red fish roe used for plating aesthetic, this would normally be fine but my date is a vegetarian. The unagi sushi was delicious! The tomago sushi, according to my date, was pretty good as well. Next, came our main courses, her noodles were good, nice crunchy stir-fried vegetables. My "sizzling" seafood platter, I regret, was not sizzling. I believed it was cooked and transferred to a cold cast iron plate. This was slightly disappointing, but the taste and flavor of the dish was delicious! There were large chucks of scallops and large shrimp with tails on, calamari, and snow peas, carrots, baby corn in a tasty brown sauce. I ate it happily. Overall, I think the bill came to around 50 dollars, my date had a glass of wine as well, so it was pretty reasonable pricing for the ambiance of the place. If the sizzling platter was actually sizzling and the abrupt server didn't take away our drinks menus so hastily I would have given them all five...

Food was good but service was T E R R I B L E!!! Had my husbands birthday here, 12 People total. Waiter took forever to order our drinks. Once ordered they came quick but he would never check if we needed more. I took the liberty to take everyone’s order to make things easier. Waiter took ALL orders from me at once and we only got had of our order. Yes, we were missing half of our order. The food we did get came about 5 or so minutes apart from eahcorher. So frustrating. We missed most of our sides: rice, chicken wings, chicken fingers and scallion pancakes. I am sorry, they ran out of the pancakes. Yet we were billed for it. When I told the waiter about our missing food... He said sorry, he had missed the order :/ then asked if we really still wanted it. Guess not but thanks anyway.

I guess I won’t be trying this place again. I was quite embarrassed by the issues. If service doesn’t matter to you, by all means,...

The worst customer service I’ve encountered ever in my life. The owner is unbelievably unprofessional and rude. I placed an order through their website. An hour later my food wasn’t delivered and I called to see what was happening. The owner says “oh I didn’t have a driver for the delivery and I canceled the order” she didn’t even have the decency to call me and simply let me know. Next day I see two charges from their restaurant, I went over to explain that probably must have been some mistake and she is incredibly rude by telling me “ I don’t know what the second charge is(even though it has the name of her restaurant), dispute it with your credit card”. I’m literally shocked by her unprofessionalism and the fact a business owner is ok with losing a customer over something that at the end of the day was their fault but apparently they were incompetent to find out as to how they charge me twice. Definitely not...