Bartels Restaurant — Restaurant in Red Bluff

A total of 3 tables occupied at the restaurant, we were last out of all them to arrive & their orders already being cooked on the grill at that. Mind you, we come once a week at least typically for takeout since we never get off work early enough to sit in the restaurant to eat. Different gal than usual was working, dark dark reddish hair, had a nice disposition. We ordered classic burgers, fries, & milkshakes & decided to dine in because it was about 6:25 pm (I double checked the time we left our house on my cameras to confirm this time(;) so we figured that was plenty of time to eat there since the other patrons were just waiting for their food. We got our food really quickly, within ten minutes of ordering! The gal serving us said that the ice cream was really difficult to scoop from being in the freezer so she was just going to let it sit out a couple of minutes, which I totally understand!... until it's 6:53 & only my husband had his milkshake made & instead the gal supposedly serving us is having a full conversation with someone at the counter who must be a manager, or have something to do with the restaurant because after my husband finally got up just to pay our tab so we could go, he noticed her collecting a ton of menus & chatting about the business like she was familiar in some type of way... it took the cook walking by to notice us STARING at our server to ask if we needed anything (probably cause they were trying to get out of there since they were closing in MINUTES) & he went to go let our server know we still needed one more shake made & see what was the hold up & she ROLLED her eyes as he was asking what was going on... yes, I saw that by the way. I've worked in the food industry, the retail industry, & healthcare, & I understand getting the hang of a job, learning a routine, but being disrespectful due to your own negligence of time when you were trying to clean up to close & serve ONE table with only two meals... not okay. The other girls that we have had as servers are amazing!!! Even one who popped out of nowhere as we were leaving made sure to wish us a good evening, but this one must've been having an off day, because I hope she doesn't think it's okay to be standoffish & disrespectful to patrons that can SEE your reactions... just super disappointing since we live in red bluff & have been coming here since they opened! We will even drive to Corning if it's too late to order at this one, and every time we've gone to Corning it's always been well worth it. But I think this was our last visit with the red bluff one... maybe work on ensuring employees understand how to provide kind customer service... like an apology from our waitress would've been nice...

I called to leave a message for the owners at this location. It was for a complaint on their Corning location. The person who answered the phone was nice and took my name, number and apologized. She said they would call me in a few days at the most. The call never came. Guess you don't really care if people have good or bad to say. I spent about $100 in two days (Thurs and a Fri in Oct) at your Corning location and neither day was the order right. The second day the burger was practically raw. And your people in Corning took the order right that time. I saw it.

I am not the only complaint for this location. And now I won't visit any of them. LOL the girl at Corning who took my call to say my burger was almost rare and that the day before there were order problems but we ate there and got things fixed (well I paid more to get the errors fixed because they claimed I was not charged but yet nobody gave me a receipt to even know). This girl started to say "well next time..." I told her there won't be a next time.

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I was excited to try Bartels because we love their other restaurants. It is so nicely decorated. I’m very impressed with that. I am disappointed however in the food. The burgers aren’t the same as the rest of the other restaurants. The burger patty seemed like it was a once frozen flat over cooked patty. The fries weren’t that good. The ahi nachos I got has so much dressing on it, didn’t have the seaweed salad and the wantons were over cooked and in strips so I couldn’t eat it properly. The ahi tuna was supposed to be seared and it was over cooked instead. The other salad we got had minimal toppings on it and little amount of chicken. I expected better. I hope they improve their food so I feel like it would be worth the price to go...