Sonic Drive-In — Restaurant in Red Oak

In all my years visiting this location I've had a few bumps in the road. Whether my food was incorrect or even the worse, my banana split a melting mess because it took so long to get it. But regardless it's been and up and down experience here. But this evening, well needless to say I was very frustrated. I use the Sonic app when I place my order, I've been using that app since it came out. My order this evening was very simple, a large Coke. I pulled up and entered the stall number I parked at and sat and waited for my drink. While waiting cars pulled up and got their orders and left. I began getting frustrated, all I had was a simple drink. But others pulled up and ordered food and within a few minutes their food was delivered. But I still sat there waiting for my simple drink. After a while one of the girls there, a carhop I've known for a while and who knows me, came up to my car and asked if I've already gotten my drink. I said no and she said she'd go check on it. A few minutes later a young man, carhop, came out and gave me my drink. No apology for taking so long, just about 15 minutes waiting, and not even a thank you. He didn't say a word. He handed me my drink and my straw and walked away. I was dumbfounded. I hadn't complained or pushed the button to ask where my drink was at. I just sat there patently waiting. Actually wondering how long it was going to take. But yeah, he didn't say a word. But the other lady, who checked on me, came out and apologized for the wait. I didn't say a word and just smiled.

When I was a teenager I worked at my local Sonic. The first thing that always went out the door was drinks. Just as soon as you ordered it we were out the door with it. But this evening it took just about 15 minutes to get a simple drink. And I watched the employees going in and out taking orders to stalls, so there were plenty of employees working. So my question, that I can't help but think, is that if you don't include a tip on your mobile order do the employees push that order back and make the customer wait longer? I get tips are a very important thing in the service industry and believe me I go far and beyond when it comes to tipping, well past 20%. So I get it. But for Sonic I carry cash with me. So if my order comes out quickly then I hand the carhop cash. Or if I know who's working, or see that person(s) working, I include my tip on the app. But this evening, just wow. The unprofessional way this young man delivered my drink was astonishing to me. Not a word. Very sad. But I was grateful that the other young lady came back out to apologize. So now, well I may just go to another business to get my drinks...

We have come here several times and every time we come we sit for over 30 minutes for our order when we only order 1-3 items. Tonight we went and ordered a shake, a sundae, and a sonic blast. We waited over an hour for our order and couldn’t leave because we had already paid. I pressed the red button again to ask for a refund or to see when our order would be ready, they told us they’d be with us in a minute, and said it with a tone in her voice that seemed she really didn’t care. We then waited another 20 minutes until it actually came out. When it did it was melted and our order was wrong. We left with our order because at this point it was already 9:15 and we had to get home. I then called them and asked for a manger, the man on the phone said, “ok you’re talking to one”, with a bad attitude. I had told him what had happened with the order and how long we had waited, he responded with “ok.” And it went silent. He didn’t say sorry for the inconvenience or anything just said “ok…” with a bad attitude. I would 100% not recommend this Sonic to anyone! And we definitely will be taking our...

Me and my husband stopped by sonic today 09/22/24 around 4pm I have never had a problem with Sonic’s before today, today the lady taking our order messed it up I asked for a Diet Coke with my meal and she gave me a red slush and also messed up my burger that was supposed to be plain she added bacon even though I didn’t ask for it, which I could have looked past I alerted her when she brought us our food and drinks that was drink was supposed to be coke and my burger was supposed to be plain to which she said yeah it has cheese and I was like yes but I didn’t want bacon and she gave me such a bad attitude and was like welll then after staring at me and making me feel bad for asking for my original order said she could have them replace the drink she brought out for my Coke I said no cause I didn’t want to deal with her attitude and knew she was mad. This all could have been looked past except that when I got home after eating I felt extremely sick from the food and drink and had to lay down for awhile cause I felt like I was going to throw up. Needless to say I won’t be back to this...