Tokyo Garden — Restaurant in Redding

First let me say that for the last 25+ year my family and I have always enjoyed Tokyo Gardens. It is the one place that we always look forward to, but today we stopped in about 3 and ordered 2 apps, a bento box, 2 specialty roll, a kids meal, and 3 other rolls. My wife ordered a diet soda and when it came she asked for some lemon for it. After about 10 minutes again we asked for the lemon and was told by the waiter she would go get it that, they where cutting them. About 10 minutes later she brought our seaweed salad and calamari fries apps. The salad was great but the calamari fries were rings and were so over cooked they were like chewing on rubber bands. When she brought some small plates for the apps, we asked again for the lemons we were told they didn't have any after waiting for 30 minutes or more for them. After another 10 minutes I received my bento box, I grabbed a piece of tempura green bean it was room temp and soggy. The waiter then brought the kids meal and I asked her if I could get some fresh tempura that mine was cold and soggy. She told me she would have them refry them for me, I said that they would probably be way over cooked if they just refried the old ones. She said OK, but when they were returned they were way over cooked and the rest of the food was room temp along with a somewhat warm and wilted salad. The kids meal sesame chicken tasted like a tin can or a metallic taste which we returned having only eaten one goyza. After a few more minutes my child received there 2 specialty rolls which were very good and then got our cal roll and two deep fried chicken rolls that were made with the chicken not deep fried but the hold rolls were tempuraed. Which was just a mistake but still took 15 to 20 minutes to remake. The whole time we were there no dirty dishes were removed from our table, I had to keep setting them on the table next us just so we would have room food which probably wasn't necessary since other then the apps we never all had food at the same time. When we got our ticket we were charged for the sesame chicken which we had returned because it didn't taste good. My wife asked for her soda togo and received a small empty cup that wouldn't even hold what was left in her cup. I was in the restaurant industry for 20 plus years and know that sometimes your short handed and things don't go as planed but there was 3 waiters, at least one busser, 2 sushi chefs and at least one person in the kitchen. When we got there they were not allowing tables other then in the first dinning room and only sat people in that room the whole time we were there. Generally when we're there we see and walk to the owner Peter, but didn't see him there this time. I just hope he...

Let me start out with, I've been going to Tokyo Garden for over a decade now. This is one my favorite sushi spots of all time or at least it used to be. I was here visiting from out of town, the only place I've been dying to eat at for almost 2 years has been Tokyo Garden.

I went out for dinner with family, and sat at the sushi bar. The guys actually making the sushi are the ONLY reason I would ever consider coming back here. They pay attention to you if you ever need anything.

Now to everything else, the service... there was about 6 or 7 waitresses on a Wednesday night. Not a single one of them helped us out or would even look us in the eyes to help us order the other portion we were ordering that was not sushi. We had to ask someone to help us. We ate and tipped our sushi bar servers in cash because they were mainly taking care of us. A waitress took mine and my mothers cards, and then as we stood up the waitress who sat us asked us if we needed a table. EVEN THOUGH SHE SAT US. Then the other waitress who took our cards proceeds to ask us if we needed a table... AS SHE HAS OUR TICKETS AND CARDS IN HER HANDS. They mixed up my mom's ticket before she paid with someone else's and thankfully she noticed before she signed. I paid for my food and even tipped the waitresses $7 as well even though they didn't help us AT ALL.

The charge finally updates onto my card the next day and come to find out I was incorrectly charged another $20. I called the restaurant 2 different times and was eventually told the store owner would contact me. This "owner" called me and said she will look into it. Ends up just texting me (which how professional is it to try to fix YOUR mistakes via text message) She sends me a picture asking if this was my receipt, which is a customer copy and has NO PROOF of my signature anywhere. Someone in their restaurant wrote a $20 tip onto my receipt and they took it off my card. I was going back and forth with the owner and she promised me a refund which she STILL HAS NEVER DONE.

I loved Tokyo Garden but I will never go here again. Don't pay with card if you don't want their waitresses or maybe even their owner to write an false tip on your card :) They literally stole from me and accused me, asking me for proof, and still won't refund me after I've provided more...

Food was good, service was meh.

Restaurant had maybe 8 tables occupied, a server and two gofers at the front. Apparently the server was the only one who could take orders and ask how everything was, and the other 2 sat patrons, gave them water, got things for the server, and bused tables (I don't think I've ever seen anything like it). Maybe it was her off day, but the server seemed to be treating patrons based on how much she thought they'd tip, so I didn't disappoint. --took her longer to get around to taking my order than to give me the bill. I honestly considered moving to the sushi bar to order. -- the miso soup was mostly broth, with a tiny piece of seaweed and some crumbles of tofu --there was sauce on the side of my bento that got on my arm -- the server never offered to refill my single coffee cup of tea, never offered dessert. -- the server asked me once how I was doing, but not like she expected me to request anything else, more like autopilot. She didn't say a word when placing the check on the table, picking up the gift card, or returning the card once processed. No "have a nice day", no "hope to see you again soon". --I felt I was being rushed to leave, as I received the check when I still had about a third of my meal left to eat. Again, no offer to top off my beverage. --as I passed the server leaving, I witnessed her practically gushing to a table of 4, which is why I referenced the "treating how she expected to be tipped" part.

Not the worst experience, but not in my top 20 either. Maybe I'll just order my food to go...