Domino's Pizza — Restaurant in Reidsville

Recap: very disappointed…

The call ended with no resolution and no follow-up, leaving me feeling dismissed and even unsafe for simply trying to have a reasonable conversation.

I’m just thankful I waited to call until after the delivery. If I had voiced my concern beforehand, I honestly don’t know what kind of experience I would’ve had. That’s why I felt it necessary to make a record of this encounter.

When I called to discuss an issue with my recent order, I was connected with a manager. I calmly tried to explain where the breakdown in communication had occurred, but instead of listening, the manager took a defensive stance. He acted like a “right fighter,” insisting that he had personally made the pizza and that it was correct. He repeatedly said, “I don’t mean to be rude,” but used that phrase as a prelude to doubling down and shutting down my concern rather than hearing me out.

When I tried to clarify the difference between hand-stretched/tossed versus deep dish, he abruptly ended the call. He incorrectly insisted that “pan pizza” referred to hand-stretched, when my understanding (and likely many customers) is that pan pizza typically refers to a thicker crust baked in a pan. In dominos case, it’s a pre-assembled disc which comes in a plastic bag and it’s doused with garlic butter and it’s a different texture altogether than is the hand-tossed (which comes into the store and sets up to rise inside the cooler for an undetermined amount of time) and gets stretched out until it reaches size and shape of your topical 12 or 14 inch medium or large.

The call ended with no resolution and no follow-up, leaving me feeling dismissed and even unsafe for simply trying to have a reasonable conversation.

I’m just thankful I waited to call until after the delivery. If I had voiced my concern beforehand, I honestly don’t know what kind of experience I would’ve had. That’s why I felt it necessary to make a record of...

Everytime I go into dominos in reidsville on freeway the crew always on there cell phones am in there once a week am its a work place while fixing food they shouldn't be on there cell phone the Manger or lead she don't say anything to them if it there break they need to be where public can't see and even when they get there personal drink out of the fridge need to wash hands the guy boxing up didn't the other night but I guess I might need to just go back to papa John's they mess up my order cause to busy on there cell phone the lead girl said only thing she could do was have them redo it am like yea u will cause that's not what I order but not am sry most place would had throw in a Curtis drink or something like I said I get 2 med pizza a week same topping when I used to work with the public and had reg customers I knew there order and name and everything and plus don't you post to have hair nets and beard nets if u have a beard I wish I can find a copy of dominos guidelines and rockingham co heath guidelines am just curious on how many...

Apparently when you submit an issue via the app you may get a free pizza but they never inform the store so they can fix any issues. The last three or four times I've ordered a medium pan pizza it has been undercooked or toppings slid off in box. This time was the worst yet. The cheese was all in the center of the pizza and I could see raw dough. So I removed all of the toppings and this is what was underneath, absolute Raw dough. I put it in my oven to try to cook it more but it was just a disaster so it was thrown out to the deer. I called the store to discuss the issue and possible solutions and asked that they test the same Pizza to see what they're doing wrong. The manager was very rude, just kept saying she would give me a free pizza, didn't want to hear what I had to say, then suggested that I use the app and put in the notes that I need the pizza well done. Boy was that a shock! I have to now tell you to cook my pizza completely? I will not be ordering from this location again. Sad because I really enjoyed their food but it's...