M3 — Restaurant in Reno

Our second-chance visit was worse than the first. My wife and I dressed nicely, and decided to give M3 another chance to win us over with a Saturday afternoon dinner. There were plenty of empty tables, as it was just turning 5p, and we were seated within arm’s reach of our server’s point-of-sale station. Our server, whom we heard called Sam, was standing directly behind where I was seated, and walked past us several times to check on other tables, but never stopped by to greet us. The busser was polite while greeting us with glasses of water, and she also brought me a slice of lemon with a smile. When our server finally did visit our table, she didn’t welcome us to the restaurant or mention her who she was, but instead bluntly asked for our orders. My wife gave hers, and I began to give mine but was sharply corrected while ordering. When I pointed out the menu’s grammar error that caused confusion she loudly snapped ‘Well I didn’t write the menu’ back at me. I asked her for a moment to find something else, while my wife and I questioned whether we should remain for our visit after such a sour start. When Sam returned, I gave my order and she promptly walked off without a word to enter our orders. We regretted not getting an appetizer, as no table snacks such as bread are served at Moxies. Our dishes were delivered by a gentleman a short while later, and the food was prepared well. My wife needed more than a butter knife to cut her food, so we waited for our server to check back in on us. After five minutes, I simply turned over my shoulder to ask, but this turned into an argument. When I explained that my request was for my wife, she returned with a steak knife. We ate our meals without interruption, although our water glasses were nearly empty. When we finished our meal, Sam asked if were interested in dessert. We declined, and she had the check ready. I requested a refill of water, and we stayed for just a few minutes longer. On our way out, I politely offered my phone number to the manager so that we might discuss our concerns. I was told that I should hear from him by mid-week, but did not receive his call. While the food was fine, our server (Sam.) lacked hospitality from the start while being...

From the modern decor to the many menu options to choose from, this place does not disappoint. I got the PRIME RIB STROGANOFF $13 prime rib / wide egg noodles / parmesan / mini basil parmesan loaf A pint of the Firestone 805

Wow, the food arrived and the aroma coming from the dish just made me want to dive right in, but I resisted and took a picture to share with others first :) The noodles were cooked to perfection, the onions were nice and caramelized, and the sauce was made perfectly. The only knock on the plate would be the over cooked prime rib, but I do understand why they made it this way and not medium rare like I usually like my prime rib. The bread loaf was good, and I loved that they used what tasted like real butter.

My wife got the: GRILLED FLANK STEAK $18 marinated flank steak / sautéed mushrooms / cabernet reduction gorgonzola butter / garlic mashed potatoes / seasonal vegetable The steak was cooked perfectly (medium rare) and was full of flavor. The seasonal vegetables were the part that made my wife nervous, thinking that these would not be fresh, but they were definitely fresh and seasoned and cook well. The mashed potatoes were light and fluffy with a not over powering taste of garlic. To be honest the gorgonzola butter was the piece that made the dish YUM!.

With several options for to choose from for $15 or less, we will definitely be coming back here to try the many other menu options. Well done to the owners, chefs and the rest of the staff, we made...

I don't understand how a place with so few patrons can have by far the worst service. Not once but twice I have gone into this location and been ignored. The first time our waitress did not have the normal service attitude of taking an order and refilling drinks throughout the meal. We had to stop her from running off to ask for refills. At some point she completely abandoned us and we had to stand by the front to get our check. Tonight we went for our anniversary thinking we could have some amazing food and spoil ourselves. Not at all... we sat for at least 5 mins. no drink order taken and we had to listen to the only server in a room of maybe 7 people (including us) sit at an all ladies table and chat it up and flirt. We sat there for a few more minutes after he disappeared and came back with their food for him to carry on with other patrons. So we left. As we walked out he asked if we wanted a drink. Seriously? We wanted our drinks when we sat there and waited with our ready drink and food orders. M3 officially has been blacklisted in my book as a place this expensive should not have such careless staff...